Responding to Golden (State) opportunities

I was recScreen Shot 2016-07-20 at 2.16.36 PMently reminded that publicity is perhaps one of the most important tools for a non-profit organization. Athletes C.A.R.E., a student athlete organization focused on ending homelessness and hunger, received an unexpected shout out from Nick Young of the L.A. Lakers on a recent episode of Cupcake Wars: Celebrities.

This was an unplanned windfall for Athletes C.A.R.E., but absent a plan to respond and capitalize on the event, it would have ended as a one-time happening missed by many.

Fortunately, Athletes C.A.R.E. took advantage of its active social media presence. For non-profits, leveraging social media can mean a huge boost in messaging attention, and even fundraising.

The first step is to post about the event. Take to every platform where you have an active presence and let followers know your organization has been publicly recognized. In those posts, be sure to tag the relevant names and organizations. For Athletes C.A.R.E., this meant tagging Nick Young, the L.A Lakers, The Food Network and Cupcake Wars. By tagging the appropriate parties (and their social media accounts) you widen the reach of your post and expose your organization to broader audiences. Now not only will your followers see the post, but the followers of anyone you tag will see the post as well.

Additionally, you can reach out to your local newspaper and other local media outlets to alert them of events such as having Nick Young reference your non-profit on national television. Something at that level might warrant a local news story.

Finally, you can follow-up two or three more times via social media over the course of the following week, pointing out different aspects of the initial event to extend the message and the reach. However posting more than that will likely be unwelcome. And any additional social posts about the event should be broken up by other content on social media.

With limited budgets and personnel, publicity and social media are two of the strongest tools in a non-profit’s arsenal. The ability to capitalize on and expand your organization through opportunities such as the situation with Athletes C.A.R.E. will strengthen your organization and help spread your message.

This post is courtesy of Cassidy Taylor, Lafayette College class of 2017, Kimball’s summer 2016 intern.

Landmark Hospitality describes their secret to success

NJ Biz recently sat down with co-founder and president of Landmark Hospitality, Jeanne Cretella to discuss how the company has expanded and grown in the rapidly changing hospitality industry.

Read more about the rich history of Landmark Hospitality here.

 

Behind the Headlines with Eileen Coyne

behind-the-headlines-hiCision, one of the world’s most prominent global media intelligence companies, recently reached out to the newest addition to the Kimball Communications team, Eileen Coyne, to talk about public relations.

In her interview, Eileen discusses the importance of creating meaningful content, insights for relationship building and the all-important need for strong writing skills in the world of PR.

Click here for the complete interview between Cision and our own Eileen Coyne.

Eileen Coyne joins Kimball Communications

Kimball Communications is proud to announce Eileen Coyne has joined the Philadelphia agency as its newest public relations manager, as noted in O’Dwyers and the Philadelphia Business Journal today.

Coyne will be tasked with developing and executing client strategies and tactics, and leading certain PR accounts for the agency.

She joins Kimball Communications after having served most recently as an account manager with marketing and PR firm IMRE,  which is headquartered in Baltimore. Before that she was a senior communications coordinator for Nationwide Insurance.

After graduating from Loyola University Maryland with a degree in Communications, Coyne began her career as a journalist working with several prestigious business trade publications in Washington, D.C. and Ohio before making the transition to a career in public relations.

She can be reached by email at ecoyne@kimballpr.com or at the office at (610) 559-7585

Coast-to-Coast new clients expand our reach in real estate, hospitality

Today’s edition of BullDog Reporter features news regarding two new Kimball Communications clients: Alain Pinel Realtors and Landmark Hospitality. Read more about the work we’ll be doing for clients from coast to coast from Bulldog Reporter.

As days go by: blogging matters

urkel.png

Blogging can be fun; it can be tedious. It’s a task for an intern, or for everyone to share. No matter how you look at it, what you say online is crucial to growing your business while also demonstrating your expertise. Let me explain…

We’ll start by exploring a little thing called Search Engine Optimization (SEO). People who know and use your business can get to your website whenever they want by entering your URL into their web browser.

What about growth, though? When new customers or clients are searching for the product or service you offer, you want them to find your website first. That is what SEO does. You can make sure that your website is clear and informative, stating exactly what it is you do; relevant information helps your website appear higher on the list of results when certain terms are searched. You can even pay for advertising around the keywords that people are typing in to increase the position in which your website appears.

But all of that applies only to your relatively static website. Each time you create a blog post, you create a new web address with relevant content for the audience you want to reach. You’re gaining credibility by talking about what you know best, and you’re stretching your online presence by providing new information for clients and customers to find when they search for a service like yours online. So now, instead of appearing in search results only once, each blog post has the potential to appear as a separate site, increasing your online presence dramatically.

What happens after you blog? Does that post disappear deep into the archives of your website? Nope! Hubspot, an inbound marketing company, explains the idea of “compounding posts,” which basically means that you may get 100 views on the first day you publish your post, but over the next few months, a good post will continue to generate traffic to your website, sometimes exponentially.

hubspot graph

From a PR perspective, contacts generated and credibility gained are really going to make the difference. By blogging regularly, you gain a captive audience that will now see your press releases as soon as they’re posted, while we’re still in close contact with other news sources that will reach the rest of the population you’re hoping to target. You put yourself a step ahead of the game, so as days go by, it’s bigger growth for your company.

Getting started, or ramping it up (if you’re already blogging)

As far as content for blog posts, write about what you know best—piece of cake! Images make a post more attractive, so don’t forget to include one or two. Social Marketing Writing has some stats that will improve your blogging performance. My top three favorites include:

  • Once you accumulate 51 posts, blog traffic increases by 53%, goes up by 3 times when you hit 100 posts, and by 4.5 times after 200 posts. Posting more often will help you get there!
  • Blogs get the highest traffic on Monday mornings, so at the least, plan to have a post published every Monday morning.
  • Posts published on Thursdays get the most social shares.

Blogging is a low-cost way to keep in touch with your clients and grow your business. We think it’s an essential part of any company’s marketing and PR strategy.

To find out more about how we can help you achieve results through blogging, contact us today!

You can run, but you can’t hide #TwitterFails

Twitter Fail!

Photo credit: Transferwise.com

Social media is to branding a successful business as cheese is to mozzarella sticks. We’ve known for quite some time that marketers need to look alive every second of the day (or even just six hours per week), on the Twitterverse. But when opportunity arises or crisis strikes, it’s all about tactical PR. A strong media presence requires time commitment, creativity, and responsiveness; dedicated and experienced PR support is the best way to meet these demands. Without a practiced PR team or agency, your company may fall victim to the #nightmares detailed below.

#Wheresthecheese

Speaking of mozzarella sticks, McDonald’s launched them as a new item on their menu recently. Customers quickly took to social media to vent their frustrations with their cheesy purchase turned “lactose-free.“ McDonald’s came out with their explanation/ apology via The Chicago Tribune, but not before some smart competitors took to social media to boast the cheesy goodness they offer.

PR Takeaways:

1) Keep a close eye on social media callouts, so you can respond to the problem before the hashtag becomes the new problem.

2) Seize the opportunity, or dare we say, “cheese the opportunity.” Use humor and offer incentives to keep the situation friendly. Your audience will get a good laugh and hopefully drop in for a bite to eat. Just be sure to put your money where your mouth is if you’re going to play this card.

Meanwhile, McDonald’s has discontinued this product in response to negative feedback.

“Fire your agency. Then fire everyone who hired them”

Twitter users across the country did not appreciate the response Red Lobster gave to their Super Bowl Sunday shout out from none other than Queen Bey herself in her newly released single, “Formation”. The somewhat controversial lyric referencing Red Lobster turned all eyes on the seafood chain restaurant. While clearly trying to maintain their family-friendly rep, Red Lobster landed themselves in hot water with the masses on Twitter who waited hours for a clever response.

PR Takeaways:

  • Always be ready. You only get one shot to impress a lot of people.
  • You need to impress all of those people while sticking true to your brand, so tread lightly, but not too lightly.

#RIPTwitter

The social media site fell victim to the power of its creation when rumors spread that they may change their news stream from reverse-chronological order to an algorithm based feed, similar to Facebook’s. Even a few celebrities got on board with #RIPTwitter to express their discontent, to which CEO Jack Dorsey had to step in and quell the chaos.

PR Takeaways:

  • It never hurts to have employees at all levels involved with social, even the CEO—his word over all when it comes to shutting down rumors.
  • Don’t stick to just one outlet. With Twitter’s user growth slowing, it’s important to maintain messaging across multiple media outlets, social, news or otherwise.

Whether you work for a fast food giant or an insurance company, it’s important to control your own message. A small business may not generate viral hashtags the way Red Lobster would, but you can never be too sure what will happen in the realm of social media. Stay alert, stay focused, and stay out there.

On A.M. BestTV, AAMGA’s Bernie Heinze discusses recent visit to Lloyd’s

BernieandJohnWeber

Earlier this month, Bernie Heinze, executive director of AAMGA, briefed A.M. BestTV’s John Weber about his recent visit to Lloyd’s to discuss the role of MGAs in transfers, audits and more. Watch the interview here.

About that press release …

This week alone, I have received two press releases from two different organizations that make clear businesses don’t understand press releases.

Both came in the form of emails, the most recent one this morning.

pressrelease

The six-line headline of today’s release proudly announced the organization had earned a certain re-certification that had nothing to do with its products, services or customers. Put simply, it wasn’t newsworthy by any measure and, as such, had the unintended effect of reminding people like me to unsubscribe. I, the intended audience, could find no value or call to action in the message.

Sadly, this is a trend I am seeing more often. Companies large and small are firing off emails labeled as press releases to convey marketing messages that have little or no news value. As media outlets become more stratified, organizations are struggling to keep pace and employing a range of tactics to get their messages out. These ill-conceived press release emails run the risk of alienating all intended audiences: consumers, journalists and even stray PR professionals clearly added in error to email databases.

Anyone can write something and call it a press release. Anyone can send an email and call it news. Seriously… anyone.

Why ‘Anyone’ Handling PR Won’t Do

Businesses employ trained PR professionals for good reason. Most often and importantly these business communications professionals are there to ensure messaging is appropriate and generates value for an organization.

A skilled and experienced PR professional will ensure press releases have genuine news value to the recipient and the intended audience. Knowledgeable PR professionals work diligently to ensure press releases are precise, focused and targeted. Really good PR professionals will have the tact and professionalism to note when news value in a company’s messaging is lacking and must be addressed. In doing so, the experience, skill and thoughtful tactics employed via public relations professionals ensures the reputation of the businesses or brands in question are protected.

By winging it, as the organizations I’m now familiar with have done, they have demonstrated they don’t understand their audience, their messaging isn’t focused and they are employing a “spray-and-pray” tactic that has rarely worked in the past.

They’ve also managed to turn me, and those like me, away from their brands. All it took to do so was one so-called press release.

 

How can hotels use social media during a crisis response?


Photo credit: Mark Emery Photography via Foter.com / CC BY-NC-ND

The majority of hotels recognize the critical need for crisis response planning. But have they factored in social media? Over at Hotel Executive, Gary explains eight ways hotels can be effectively using social media during a crisis response.