Monthly Archives: February 2014

ReSource Pro Named a Top 100 Best Human Resource Management Company

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NEW YORK – ReSource Pro, a leading provider of business process management solutions for the insurance industry, has been named to the list of Top 100 Best Human Resource Management (HRM) Companies operating in China. This is ReSource Pro’s fourth time being listed as a Top 100 Best HRM Company since the list began in 2006.

The independent panel of judges that selected ReSource Pro identify companies that distinguish themselves based on a series of criteria that include training, employee benefits, leadership development programs, and an outstanding dedication to making the workplace a postive and rewarding experience.

The list is compiled annually by 51job (Nasdaq: JOBS), a leading human resource solutions provider with 25 offices in mainland China serving hundreds of thousands of domestic and multinational companies.

“We pride ourselves on building a culture that respects and provides opportunities to our people because it aligns with our values and returns better results to our clients,” said ReSource Pro CEO Dan Epstein.

Headquartered in Manhattan, ReSource Pro recently announced the opening of a third China office in the city of Huangdao.

About ReSource Pro
ReSource Pro LLC, a premier provider of business management process solutions, was named one of the top 100 global outsourcing companies by the International Association of Outsourcing Professionals, and has appeared on the Inc. magazine list of fastest growing US companies in the past five years. ReSource Pro is focused on productivity growth for more than 160 of its insurance business clients including retail and wholesale brokers, MGAs, program administrators, carriers, and TPA’s. For more information, please visit www.ReSourcePro.com.

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ReSource Pro Opens Office in Third Location in China

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NEW YORK – ReSource Pro, a leading provider of business process management solutions for the insurance industry, announces it has opened an office in the Chinese city of Huangdao. This is the third office in China for the organization, whose headquarters are in Manhattan.

The new 19,000-square foot Huangdao office will house Processing and Operational Excellence staff. Other ReSource Pro offices in China are located in Qingdao and Jinan.

“As insurance organizations continue to look for ways to drive productivity growth and improve performance, our business continues to grow to meet their needs,” explained ReSource Pro CEO Dan Epstein. “China offers a rich field of English-speaking college graduates eager to learn about, and grow with, the insurance industry and we continue to see it as an outstanding location for finding quality professionals.”

The new office is led by long-time ReSource Pro veterans, and overseen by Leaf Zhang, VP of Operations and Finance. Located within a 180-acre office park just minutes from the Huangdao business center, the two-floor office currently employs nearly 50 employees and will soon accommodate 235 employees.

ReSource Pro received a number of awards in 2013 related to its business growth, including ranking fourth on the list of Rising Stars from the International Association of Outsourcing Professionals’ Global 100 List. Additionally, ReSource Pro was named for the fifth consecutive year in 2013 to Inc. magazine’s list of fastest growing, privately held companies in the United States. ReSource Pro has been recognized among leading global companies for its human resource management practices, and learning & development curriculum and data security initiatives.

About ReSource Pro
ReSource Pro LLC, a premier provider of business management process solutions, was named one of the top 100 global outsourcing companies by the International Association of Outsourcing Professionals, and has appeared on the Inc. magazine list of fastest growing US companies in the past five years. ReSource Pro is focused on productivity growth for more than 160 of its insurance business clients including retail and wholesale brokers, MGAs, program administrators, carriers, and TPA’s. For more information, please visit www.ReSourcePro.com.

Ignorance Is Not a Brand Attribute

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Media outlets everywhere have covered Groupon's Presidents' Day marketing stunt. The question is if this hurts or helps the brand in the long term.

Many media outlets, like the Chicago Tribune, have covered Groupon’s President’s Day marketing stunt. The question is if this stunt hurts or helps the brand in the long term.

As marketing tools, sometimes stunts work. They get the media’s attention. They take your brand “viral.” They get people talking about you. They create “buzz.”

When activists delivered a 13-foot tall gluten-free cake to Capital Hill in May 2011 to advocate that the Food and Drug Administration enforce gluten-free labeling standards, the stunt worked. There was plenty of media coverage. It supported the mission to which the activists were committed. It alerted consumers to issues surrounding the food they eat.

However, Groupon’s latest stunt – calling Alexander Hamilton “undeniably one of our greatest presidents” to promote a Presidents’ Day special – will not serve the brand well.

Sure, Groupon is quirky. Some might say it’s quirky to the point of being ridiculous. I’ll also grant you the Groupon stunt is getting buzz. There’s plenty of media coverage (heck, it prompted me to write this spiffy blog post).

But this stunt also gives the impression Groupon doesn’t know the facts (e.g., Hamilton was U.S. Secretary of the Treasury, not President). In trying to look too cool for school, Groupon instead comes across as out of touch with details – something that might make consumers wary. Thoughtful consumers might at first be amused. But on reflection, will they trust leaving their credit card information with a company that portrays ignorance as an attribute?

Hamilton’s briefly mistaken moment in U.S. presidential history won’t sink Groupon – assuming people are still using it. In fact, in the short run, it will have everyone talking about Groupon. That is what stunts do; they create buzz.

It’s the long run that is a problem. How does Hamilton fit the brand? More importantly, how does portraying a fundamental misunderstanding of history convince consumers to spend their Hamiltons, and Washingtons and Lincolns with Groupon?

Any good public relations professional will tell you buzz doesn’t always last and stunts like this don’t help the long term reputation of Groupon with consumers.

Mr. Hamilton would not be amused or impressed by Groupon’s stunt. Those using his likeness shouldn’t be either.

 

 

ReSource Pro Named to IAOP’s Global Outsourcing 100® List for the Fifth Time

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NEW YORK, NY, Feb. 17, 2014 – ReSource Pro, a leading provider of business process management solutions for the insurance industry, has been named for the fifth time to the International Association of Outsourcing Professionals® (IAOP) Global Outsourcing 100® list for 2014.

“ReSource Pro’s continued ranking on this respected international list is further validation of our professionalism and leading-edge efficiency solutions for the insurance industry,” said Dan Epstein, ReSource Pro CEO. “We’re honored to have our efforts recognized, and we continue to work to improve productivity growth across our clients operations.”

The 2014 Global Outsourcing 100 and The World’s Best Outsourcing Advisors recognizes the world’s best outsourcing service providers and advisors. These rankings are based on applications received and evaluated by an independent judging panel organized by IAOP. The 2013 panel is led by IAOP managing director of thought leadership, IAOP, Jagdish Dalal, COP and president of JDalal Associates, LLC.

“At a time when there is a growing need to outsource, The Global Outsourcing 100 and The World’s Best Outsourcing Advisors lists have become invaluable reference tools to help companies research service providers,” said Debi Hamill, IAOP CEO. “The companies named on these lists and sub lists have demonstrated their expertise following a rigorous, independently judged process and represent the top in the industry.”

About ReSource Pro
ReSource Pro LLC, a premier provider of business management process solutions, was named one of the top 100 global outsourcing companies by the International Association of Outsourcing Professionals, and has appeared on the Inc. magazine list of fastest growing US companies in the past five years. ReSource Pro is focused on productivity growth for more than 160 of its insurance business clients including retail and wholesale brokers, MGAs, program administrators, carriers, and TPA’s. For more information, please visit www.ReSourcePro.com.

About IAOP: The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit http://www.IAOP.org.

The media contact for IAOP is:
Kate Tulloch-Hammond
IAOP Manager, Media & Communications
+1.845.452.0600, ext. 122
Kate.hammond@IAOP.org

About The Global Outsourcing 100
The International Association of Outsourcing Professionals® (IAOP®) is in its eighth year of compiling its annual ranking of the world’s best outsourcing service providers and advisors – The Global Outsourcing 100. As part of The Global Outsourcing 100, IAOP also introduced a new list in 2009, The World’s Best Outsourcing Advisors.

The Global Outsourcing 100 and its sub-lists are essential references for companies seeking new and expanded relationships with the best companies in the industry. The lists include companies from around the world that provide the full spectrum of outsourcing services — not just information technology and business process outsourcing, but also facility services, real estate and capital asset management, manufacturing and logistics. They include not only today’s leaders, but tomorrow’s rising stars.
The World’s Best Outsourcing Advisors is geared specifically to companies that are outstanding global outsourcing advisors and consultants. In addition to being part of The Global Outsourcing 100, the new list of advisors ranks the top consultant, legal and related advisory firms globally, and is a valuable reference tool for companies needing expert advice and guidance with their outsourcing projects.
The Global Outsourcing 100 for service providers is composed of both today’s known leaders and tomorrow’s rising stars. The judging category of Leader or Rising Star is based on size criteria, which is a combination of yearly revenue and employee numbers set by the judging panel. The groups are judged separately. The final ranked list is composed of the top 75 Leaders and top 25 Rising Stars. The evaluation criteria is weighted to ensure that small to mid-size companies have as much of a chance to be selected as a large, recognized name. Consultants and advisors applying to the World’s Best Outsourcing Advisors list are judged together as a single list. The application process for both The Global Outsourcing 100 and the World’s Best Outsourcing Advisors mirrors the customers’ request for proposal (RFP) process in many ways. The application is composed of three required parts: Company Information, Company Profile and Evaluation Criteria. The first asks for basic contact and company information. The second allows companies to select their top services provided, industries served and regions where they provide services. These answers are used to qualify them for sub lists. The third part includes numerous questions broken into four sections — Size and Growth, Customer Satisfaction, Depth of Competence and Management Capabilities.