Insurance, insights, and acrobats: RIMS 2017

The annual RIMS conference is always a worthwhile annual reunion for the insurance industry. It’s an enormous event that gathers carriers, brokers, and tech companies to network and (dare I say) have a good bit of fun! For those who’ve been, they know: the RIMS parties are something else. This year’s event at the Pennsylvania Convention Center here in Philadelphia treated attendees to acrobats in the main atrium, a champagne fairy, a Billy Idol concert and remarks from Michael J. Fox.

But the conference isn’t short on substance, either. There were valuable educational sessions, tasty meals and inspiring speakers. It also gathers the insurance and business media to meet in one place. From a public relations perspective, that is an incredible opportunity. It is the time to connect key reporters and industry thought leaders to engage in constructive conversations about risk and insurance.

We used the opportunity to say “hi” to old friends on the media side and introduce them to clients as future resources. We also facilitated some on-site interviews to make sure our clients got in front of the RIMS audience – a key group for anyone looking to get their message across to broker, carriers, and more.

In the case of one of our attending clients Pennsylvania Lumbermens Mutual Insurance, we also got the opportunity to see things from the exhibitor perspective as we captured social media content for them. Check out this video of a critical loss control tool they are using with their customers demonstrated at their exhibit booth.

Social media was a key component of the conference, down to the #RIMS2017 hashtag displayed boldly in giant letters in the entrance to the convention center. Screens throughout the convention center compiled tweets with the hashtag, and people were quick to pose for photos as the “I” in RIMS (like we did).

Sam_Eileen at RIMS2017_2

The RIMS conference may be primarily an education and networking opportunity for the insurance pros involved, but for us insurance PR pros, these opportunities to connect with reporters and create social media content were just as important. Thanks to the RIMS organization for a valuable conference. See you in San Antonio!

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On A.M. BestTV, AAMGA’s Bernie Heinze discusses recent visit to Lloyd’s

BernieandJohnWeber

Earlier this month, Bernie Heinze, executive director of AAMGA, briefed A.M. BestTV’s John Weber about his recent visit to Lloyd’s to discuss the role of MGAs in transfers, audits and more. Watch the interview here.

AAMGA calls for action on NARAB in interview with A.M. BestTV

On the left, John Weber of A.M. BestTV. On the right, Bernie Heinze of AAMGA.

Bernie Heinze of AAMGA speaks with John Weber of A.M. BestTV.

Eight months after the National Association of Registered Agents and Brokers Act (NARAB II) was signed into law, the federal government still has not appointed board to oversee its provisions.

In a conversation with A.M. BestTV’s John Weber, AAMGA president Bernie Heinze discusses this issue and the steps the AAMGA is taking to address this problem. Watch the interview here.

More than $5 billion in business written at 89th annual AAMGA meeting

Association introduces its inaugural specialty programs track

Current estimates are that more than $5 billion in insurance premium was written during the course of the American Association of Managing General Agents’ (AAMGA) 89th Annual Meeting in Maryland between May 17 to May 20. In addition to welcoming 1,120 attendees, the meeting also introduced AAMGA’s inaugural specialty programs track. AAMGA leadership also welcomed a number of newly installed members and prospective members from across the U.S. and Canada, including many of the premier Canadian managing general agents (MGAs) from the provinces of Manitoba, the Maritimes, British Columbia, Ontario and Quebec.

“This was an incredibly successful and productive annual meeting,” explained AAMGA’s new president, Roger Ware of Genesee General in Alpharetta, Ga. “Our members were fortunate to gain a first-hand, global insurance market perspective from our Annual Business Meeting speaker, Chairman John Nelson of Lloyd’s. In addition to Chairman Nelson, we discussed a number of the emerging issues in the industry that our Emerging Issues & Trends Committee continues to monitor as well as welcoming our specialty program members to a number of dedicated break-out sessions focused on their needs. The debate on current political issues between Karl Rove and David Axelrod also gave our members an insight behind the scenes of how our current and prospective leaders are looking at the challenges and opportunities that lie ahead.”

According to AAMGA Executive Director Bernd G. Heinze, attendance surpassed expectations with additional walk-ins showing up to take part in the meeting.

“I could point to our packed Agents & Brokers Lounge or our need to bring in additional seating and tables to demonstrate the sheer volume of interest in this year’s Annual Meeting,” noted Heinze. “However, I think the ability of all our members to have access to the entire wholesale and program insurance market, and to network and conduct business with global leaders in our industry, resulting in more than $5 billion in business being written in just four days speaks for itself.”

Brian Molusis, president of Vital Insurance Partners in Glastonbury, CT, who attended the Annual Meeting last week for the first time in nearly 8 years said he was impressed.

“Eight years ago, AAMGA wasn’t catering to the specialty program marketplace. But there has been a sea-change in the association in the last two years to better adapt to the insurance market as a whole,” explained Molusis. “And because there isn’t another not-for-profit out there focusing on the needs of the specialty program market, this is a very welcome change.”

In particular, Molusis pointed to commitments from insurance carriers and other program professionals who attended the 89th Annual Meeting as a sign of good things to come.

“By next year’s [Annual Meeting], this will be one of the biggest specialty program conferences in the program space,” said Molusis.

The AAMGA’s Under Forty Organization comprised of young emerging professionals also welcomed a record number of its members to the Annual Meeting and raised more than $12,000 at the meeting to benefit the Make-A-Wish Foundation of the Mid-Atlantic.

AAMGA will host its 90th Annual Meeting on May 22, 2016 at the J.W. Marriott Desert Ridge Resort in Scottsdale, Ariz.

Insurance Society of Philadelphia announces new leadership

Dianne Salter, Beth Graber Selected to Lead 114-Year-Old Non-Profit

The Insurance Society of Philadelphia (ISOP) today welcomes two new leaders: Dianne Salter who will assume the role of chair of ISOP’s Board of Directors on July 1, and Beth Graber who assumes the role of ISOP executive director effective immediately.

Salter takes the helm of ISOP as chair with more than 25 years of insurance industry experience, including her current role as executive vice president of Corporate Insurance Services for Thomas Jefferson University, Main Line Health and Magee Rehabilitation Hospital.  She also serves as President of Mountain Laurel Risk Retention Group and Five Pointe Professional Liability Insurance Company. Previously she was executive vice president, Insurance Operations for Jefferson Health System from 2002 through 2014 and also spent 17 years providing brokerage, risk management consulting and account management services to large healthcare clients in her role as managing director of Marsh USA Inc. She is a former board chair for the Vermont Captive Insurance Association and a current board member of both the St. Joseph University Academy of Risk and Insurance and ISOP.  Salter earned her bachelor’s degree from the University of Delaware and an MBA in finance from La Salle University.

Graber joins ISOP after three years of progressively senior-level risk management roles at Keystone Foods, most recently as the $2.5 billion global food supplier’s director of Corporate Insurance and Risk Management. Previously, Graber spent 20 years in claim management for a handful of organizations, most notably Chubb. She earned her bachelor’s degree from the University of Delaware and her MBA in business and marketing from Villanova University.

The outgoing ISOP board chair and current managing partner of Willis North America in Philadelphia, John Sherlock, said the new ISOP leadership duo will bring fresh energy and new opportunities to the 114-year-old association.

“I’ve had the great pleasure of serving on the ISOP board with Dianne [Salter] and I have the utmost confidence in her leadership and vision,” said Sherlock.  He added that ISOP’s executive committee engaged in an extensive examination of ISOP’s strategic objectives to ensure the continuity and relevancy of the organization before tasking Salter and Graber with leadership roles.

“We’ve had extensive meetings, productive discussions and selected Beth [Graber] who brings both the organizational aptitude and appropriate industry insight needed to take ISOP into the future” said Sherlock. “Putting two well-qualified, energetic and ambitious leaders like Dianne and Beth at the helm of ISOP is good for our members and bodes well for the continued leadership, strength and growth of our organization.”

Both Salter and Graber have already begun developing a number of programs and initiatives they will introduce to the ISOP board immediately following Salter’s official installation as board chair. Meanwhile, the new executive director is organizing her staff at ISOP’s new headquarters in King of Prussia and preparing new series of highly focused workshops and forums on a range of topical issues such as climate change, emerging risks and workers’ compensation.

Salter, Graber and their team will also focus on prioritizing expansion of membership and programs for the NextGen group within ISOP for young professionals. And while the leadership team is new, ISOP’s continuing commitment to professional development and education of all insurance professionals within southeastern Pa., southern N.J. and DE remains central to its mission.   

AAMGA Under Forty leaders and distinguished members featured on A.M. Best TV

At the AAMGA Annual Meeting May 17 to 20, John Weber of A.M. Best discussed the U.S. wholesale insurance market with an expert panels of AAMGA members, including Hank Watkins, president of Lloyd’s America, Rodger Ware, incoming president of AAMGA, Nona McCreedy, COO of Aurora Underwriting, Matt Letson, president of AAMGA. View the discussion here.

John also spoke with leaders from the AAMGA’s Under Forty Organization (UFO) about how their membership helps them build alliances and advance the careers of young professionals. Check out the video at A.M. Best.

How to integrate social media in crisis communications


ePublicist / Foter / CC BY-ND

A crisis is a time of uncertainty that requires the careful management of information. If you don’t move quickly to present the facts and explain your position, then others will do it for you – and that puts the accuracy of the words and images they use beyond your control.

The words and images you use can either spell success and strengthen your future or damage your company’s reputation for years to come. The impact of social media on the crisis communications process has been significant.

Today information flows faster is more complex and independent. It is spread through multiple channels, and as a result, is often less reliable and more difficult to control. You often have just a few hours or minutes to communicate.

Social media must be fully integrated in your crisis communications plan. That means, your social networks are of equal import as other audiences and your community manager should be an effective communicator, as well as a media-savvy professional with appropriate technical skills.

Messaging must be also consistent with other channels, but appropriate for social networks. Candor is expected and an authentic voice is critical.  And, as crisis communications is a two-way process, listening through your social networks can inform your communications with many different audiences.

Above all, you need to consider and plan for all contingencies. Each type of crisis should be considered. Social media will play a critical role in communicating during and after natural disasters, terrorist attacks, cyber breaches and, of course, crises created by social media. But also consider its role in financial crises, human resources issues and (in the insurance world) claims and service issues.

Join me on Thursday, Feb. 12, 2015 at 11 a.m. EST for the IMCA webcast, “Integrating Social Media in Crisis Communications,” where I’ll explore these issues in more detail.