
Water is a necessity of life. It sustains us. Public relations serves a similar purpose for reputations, as it builds trust and keeps individuals and organizations top of mind. PR sustains good business. It can also protect your business when things go wrong.
But unlike water, believing you can turn the PR faucet on and off is to misunderstand how PR works. Reputations aren’t built on the occasional press release. Executives don’t find themselves interviewed by the media on the strength of a single pitch. Impactful public relations requires sustained engagement. For PR to work, you have to commit to it.
Because when you hire a PR professional or agency, you aren’t delegating work. You’re forming a partnership and understanding that related expectations and responsibilities matter.
Public relations can serve as a business development resource—strong media coverage can build credibility, open doors and reinforce a reputation among prospective clients. But PR is rarely effective when treated as a direct sales engine. Those who expect media coverage alone to drive immediate revenue are often disappointed. PR works best as part of a broader strategy that includes marketing, relationship-building and sales execution.
It’s important to gut-check whether an organization can use PR as a growth accelerator or if it risks becoming an exercise in frustration. That gut-check largely follows a series of basic-yet-important questions.
Do we have capacity to support public relations?
PR requires access to leadership, subject-matter experts and decision-makers who can provide insight quickly. Journalists work on tight deadlines and often need executive perspectives on short notice. If leaders are rarely available or approvals take days or weeks, quality media opportunities will disappear and become increasingly rare as the organization’s reliability with media fades.
Can we dedicate consistent time to the process?
Public relations is not a set-it-and-forget-it resource. Developing story angles, reviewing messaging, preparing interviews and responding to media requests requires ongoing collaboration between an organization and its agency. If internal teams don’t have time to engage regularly, even the best PR strategy will struggle to gain traction.
Are we telling important stories or just promoting ourselves?
The media is rarely interested in covering company news that doesn’t significantly impact markets. Strong PR depends on substance—innovation, new approaches to solving problems, deep industry insights or meaningful perspectives on emerging trends. If the most important part of your story is about you, your organization, your event or products or services, you likely don’t have a story the media will be interested in covering.
Do we have something important/interesting to say?
Executives who want to be seen as thought leaders must do more than comment on the news cycle. Real thought leadership requires informed opinions and a willingness to engage with the trends shaping the industry. It also requires getting out of one’s comfort zone. That doesn’t mean being controversial. But it does mean having a clear perspective on what comes next, what companies are getting wrong and forming opinions on what leaders should be considering for the future. Absent this approach, thought leadership descends into little more than a cacophony of bland, homogeneous opinions of interest to no one.
What does successful PR look like?
Public relations can support many business goals: building credibility, attracting talent, strengthening investor visibility, positioning executives as experts or helping a company stand out in a crowded market. Absent a shared understanding of what must be achieved and what success looks like, PR efforts can feel scattered and difficult to evaluate, impacting perspectives on the ROI of the engagement.
A Partnership is Required
Public relations works best as a partnership with shared goals, language and vision. Agencies bring media relationships, strategy, creativity and storytelling expertise. Organizations and their leaders bring insight, access and the spark of ideas that lead to stories worth telling. When both sides contribute the results compound over time and help sustain and grow the business.
Like a tall glass of cold water, leaders who answer these gut-check questions long before bringing in the PR pros often find themselves both refreshed and satisfied with their investment.
For those attempting to evaluate where or how strategic communications might fit into their broader business goals, a thoughtful conversation with the team at Kimball Hughes PR can be a useful place to start.

















