Category Archives: workplace wellness

How I Got Here: Eileen Coyne’s Journey to PR

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Many career paths are unplanned. As specialists in insurance communications, we hear from insurance professionals all the time who found their way to their professions through unplanned or unexpected means. The same can be true of public relations. Whether it’s journalism, marketing or human resources—the PR field is uniquely suited to diverse backgrounds. That is why we are sharing this blog series breaking down how our team members came to find their current PR roles. For any new grads trying to figure out what they want to do, or even established professionals looking to make a change, we hope this series can shed some light on the PR field. 

What did you go to school for?

I studied communications in college and pursued a journalism concentration. It was my senior year of high school when I decided I wanted to become a journalist. I had the opportunity to take part in a senior work week at a Philadelphia television news station and was immediately sold on the fast pace and excitement of television news. 

What did you envision your job would be?

Envisioning a future as a television news field reporter at first, I took a summer internship at a Baltimore television news station. It was a memorable experience where I had the opportunity to accompany reporters to the scenes of breaking news, record my own tapes and write up brief segments for the producers. Realizing I enjoyed the writing more than the behind-the-camera work, I took a second internship at a major metro paper. After first seeing my byline in print, I focused my aspirations there. 

What was your first job out of college?

After college, I landed a job as a reporter in Washington, DC for the Bureau of National Affairs. I covered the banking beat and had the opportunity to report on regulatory issues and federal hearings on Capitol Hill where I was able to learn more about the policy process firsthand. It was an amazing experience that allowed me to immerse myself in our nation’s capital and continue to improve my reporting and writing skills as a young journalist. 

How did you end up in your current role?

After working as a business reporter for different publications, I shifted into public relations. As a reporter, you can develop a love-hate relationship with PR folks. Not a fan of the pushy, salesy PR pros, I came to appreciate the good PR pros—those who shared thoughtful ideas to help me shape a future story, who connected me with valuable sources, who anticipated my needs and who respected my time and my deadlines. After covering banking and insurance for years as a reporter, I worked as a PR pro at a national carrier and then moved to serving the insurance industry from the agency side. After taking some time to raise my kids, I came across a position at Kimball Hughes PR specializing in insurance. It was a perfect fit. It’s been 10 years and I haven’t looked back.

What has surprised you most about your career or yourself given your current role?

Becoming a solid reporter, editor and writer was always something I aspired to, but I never saw myself in PR or as a specialist in insurance and risk management. That insurance focus has been a fun surprise and one of the most rewarding parts of my career. 

What have you learned from your career journey?

Careers take twists and turns. The best laid plans will shift with good bosses, bad bosses, promotions and layoffs—as well as with kids, family moves and other life and work events. Be ready to roll with it. The younger me never would have guessed I’d be a PR pro let alone one who specializes in insurance, but I wouldn’t have it any other way. 

What lesson or myth-busting idea would you want to share with someone thinking about a career in public relations?

Journalists often joke that former reporters who switch to PR have crossed to the “dark side.” I’m not on the dark side. I continue to do what I first sought out to do—storytelling. The format is just different. I help my clients tell their stories, connecting their expertise to timely trends and issues that matter to journalists and their readers. I continue to love the business of the news and I thrive here, but from a different perspective—finding ways to showcase my clients’ expertise, boosting their visibility and credibility among their target audiences.

How We’ll Spend Our Summer Down Time

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For many of us, the memory of required childhood essays about how we spent our summer vacations remains vivid. While summer essays are no longer required for us, our team opted for a bit of proactive nostalgia by sharing a few of our summer plans before a single beach footprint, cracking of book spines or scheduling of an Airbnb, is attempted. 

Logan Thompson

I’m escaping the East Coast heat to visit Colorado for the first time. I can’t wait to see the mountains out west! My other summer plans include attending my brother and sister-in-law’s baby shower, going to my parents’ beach house, searching for a wedding dress and channeling the early-2000s at a Hilary Duff concert. 

Bianca Pell

I’m planning to see Ariana Grande in concert for the first time before joining my family for a much-needed beach vacation afterward. Otherwise, I’ll be taking advantage of the few months of sunshine in Massachusetts by celebrating the 4th of July on a trip with friends. 

Kate Glaviano

Other than a few pre-planned, small excursions this summer, I’m hoping to keep things pretty calm. My family and I are going to see singer-songwriter Tyler Childers in concert in July. I’m also planning to tackle some backyard projects with my mom, to enjoy plenty of park days with friends and to spend some downtime at home in between. 

Liz Rubino

Summer fun starts with our annual family getaway to the beach. It’s always a great time! We also have a trip planned to visit Canada with our good friends. Otherwise, we are looking forward to seeing our friends and enjoying lots of lobster.

Mike Madry

This summer is going to be very wedding-heavy for me. I have three on the books, all of which are taking place in my home state of Pennsylvania. My brother is attending all of them, so it will be awesome to get to spend some time with him.

Cassidy Taylor

Starting July 1, new Mom Cassidy Taylor will be returning to work. She will, of course, also be sharing several firsts with Baby Jackson this year along with her husband, Matt. This includes baby’s first fireworks display celebrating the 250thanniversary of American Independence. 

John Forberger

Next weekend we will be attending the first-ever Major League Pickleball tournament in St. Petersburg. The host facility, opened by a friend, is called St. Pete Athletic, and 60 top pros in North America, including the phenom Anna Leigh Waters, will be there. And yeah, I know the names of pickleball pros as any good South Florida resident should.

Paul Eagle

This July I’ll be headed to Austin, Texas to celebrate my son Austin’s birthday. (Yes, that is his name.) The rest of the summer will consist of smaller get-aways to swim in Lake Tahoe, eat oysters in San Francisco, hike with our dog, Angus, at Scott’s Flat Lake and tackle two new rock biographies, including Sing Backwards and Weep, the Mark Lanegan Story, and Even The Good Girls Will Cry, A 90’s Rock Memoir by Melissa Aug Der Mauer.

Eileen Coyne

Every summer my family vacations with close family friends at the Jersey Shore. With six boys between the two families, it’s always a fun adventure. Though the sandcastle-building days may be behind us, no one seems to age out of jumping from the dock into the bay with the occasional “Watch this, mom!”

Rod Hughes

With the big event being my brother’s beach wedding in late July at the Jersey Shore, the rest of our plans this summer are low-key by comparison. Ron Chernow’s biography of Mark Twain continues to call to me from my bedside table as a must-complete summer project. I’ll need to find one more to maintain parity with Paul Eagle’s summer reading list. The rest of the calendar will be filled with coffee and lunch meetups with friends. From all of us at Kimball Hughes PR, we wish you an enjoyable summer!

‘Tis the Season: Kimball Hughes PR Helps Families in Need 

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Historically, during the holiday season the Kimball Hughes Public Relations team gets together (virtually) for an agency gift exchange. This year, amid global unrest and an onslaught of increasingly stressful news events, we chose to do something a little different.  

The team decided to give back by supporting the Salvation Army’s Angel Tree program, which helps provide gifts to families across the country each year.  

Thanks to more than $500 in donations from among our team along with matching funds from Kimball Hughes PR, we cleared nearly 30 items from the Pawtucket Rhode Island Salvation Army’s Angel Tree Registry. The donations included toys for a wide range of ages, from alphabet books to fidget spinners and even a bike. Importantly, we were also able to provide essential items for families in need, including winter gloves and towels.  

Agency leadership extends its sincere appreciation to our entire team for their generosity and holiday spirit in helping those in need experience a better, hopefully more joyous, holiday season.  

As we close out 2025, we also want to remind everyone that our agency will be closed from Dec. 24, 2025 through Jan. 1, 2026. We’ll be back at our desks on Friday, Jan. 2 and PR Managers will be available and accessible for any urgent needs. Clients and journalists are encouraged to reach out to PR Managers by cell phone to ensure a timely response if needed. Meanwhile, we wish everyone a happy holiday season and look forward to connecting in the new year! 

Confessions of a Former Chef: Mastering Your Thanksgiving Turkey 

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Thanksgiving is just about here, and as people spruce up their homes for guests and brave last minute grocery trips, there is an annual wave of dread and anticipation among hosts and guests alike. No, it’s not the once-a-year conversation with your distant uncle, or your grandmother’s intrusive questions. It’s the age-old tell of a successful Thanksgiving: The turkey.  

From Hollywood’s depiction of an overcooked bird puffing into smoke upon carving, to news stories of fried turkeys gone wrong, the art of cooking a turkey can place immense pressure on home chefs. Turkeys are fickle birds, with meat on multiple parts that cook at different temperatures. That paired with the mere size of most hens makes the task feel like an annual moving target.  

Now, you may be wondering why a public relations agency is publishing an article about cooking turkeys. Prior to starting my career in public relations, I was fairly deep into a culinary journey when I hung up my apron as a chef de cuisine in Chicago. If there’s one commonality I’ve noticed across these two careers, it is that there are a myriad of ways to reach a goal. There is no one way to build a brand’s public relations profile, and there is certainly no one way to cook the perfect turkey. But, with a strong understanding of the factors at play and technique that allows you to pivot when things don’t go to plan, you too can inch closer to achieving the dream of satisfied table guests and the words you’ve always longed to hear: That turkey was incredible. 

There are three factors to keep in mind when cooking a showstopper of a turkey:  

  • Preparation: Cooking a frozen turkey can be the quickest way to a dry end-product. While there are techniques that suggest it can help lock in moisture, it’s a gamble as to whether it will cook evenly and the odds are not on chef’s side. Ensure the turkey is fully thawed and brought to room temperature prior to cooking.  
  • Moisture: Before cooking, consider the tactic you would like to use to aid with moisture. There are several options to help with this such as wet or dry brines, rubbing butter under the skin or spatchcocking the turkey in which you remove the backbone allowing it to lay flat while cooking. You can practice some of these techniques with a roast chicken ahead of the holiday and test options before the main event. While it won’t be exactly the same, given a turkey’s size, it will get you familiar with the process.  
  • Rest: Arguably one of the most important steps to cooking any meat is allowing time for the cooked bird to rest. Often, people will assume this step is “just a formality” when it’s extremely important to ensure juices do not drain and dry out the turkey. Even if it’s cooked to perfection.  

With these important factors in mind, you can determine how you want to cook a turkey. Let’s look at a couple of options to really bring it home:  

  • Roasted: Tried and true, roasting is the most common way to cook a turkey. With your oven at 325-350 degrees, you will cook it for about 15 minutes per pound. The biggest risk with this approach is the potential dryness. Consider brining the bird prior to cooking as well as basting it, in which you cover it with its own juices throughout cooking.  
  • Backyard fried: The riskiest of options, frying your turkey can lead to a juicy center with crispy skin. Unfortunately, mis-steps in the deep-frying process are all too common and the risks of fire or injury are certainly something to consider. Given the risks, I usually do not recommend this approach. However, if you choose to deep fry your bird, make sure the turkey is at room temperature and patted completely dry. Water or ice entering into a fryer could cause your bird to combust.  
  • Smoked: The least common of the three methods, some people opt for a smoked turkey. This method requires you to cook at a much lower temperature, about 225 degrees, for about double the time. While this method is more time intensive, it can yield moist meat that falls-off-the bone bound to be a crowd pleaser.  

As you prepare for this holiday, don’t let the stress of preparing the turkey stop you from appreciating the day alongside your loved ones or from acknowledging all for which you are grateful. This could be the year you dazzle the crowd with an award-worthy turkey and if it doesn’t quite go to plan, there’s always next year.  

From all of us at Kimball Hughes Public Relations, we wish you a safe, happy and turkey-filled Thanksgiving.  

Yes, Chef: Revisiting “The Bear” for Communications Dos and Don’ts

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FX’s “The Bear”, an instant hit when it premiered in 2022, is preparing to air season four. Taking place in Chicago, the show follows a restaurant’s kitchen staff as they ping-pong across the scale of functionality. Something is always broken, staff members are constantly fighting and profitability is plummeting. It gave those with previous food experience, like me, severe deja vu, and those who have never worked in a restaurant a gritty look at how chaotic the day-to-day can be.

Two years ago, my colleague Kate Glaviano wrote a piece inspired by the show exploring kitchen skills she learned as a Chicago chef that transitioned well to her work today as a public relations manager for a busy boutique agency. A service industry veteran myself, I’d like to take that article a step further offering a few communications lessons from the highly acclaimed series.

Spoiler alert: in the show’s third season, we see “The Bear,” the upscale restaurant main character Carmy dreamed of opening with his late brother, finally open for business. But after the high of the grand opening in the season two finale, things sour through season three. The menu is changing on a constant basis, and the team feels fractured and out of step with one another, leading to high tensions that prevent the restaurant from reaching its lofty goal of attaining a Michelin star.

The kind of communications chaos seen in the fictional kitchen is bound to produce burnout. It’s not an uncommon story in the business world—a company with a talented team and solid product can’t seem to get out of its own way. This is why business leaders sometimes employ communications professionals for input on their day-to-day internal and external operations, to help set their team up for success.

Lessons from The Bear’s kitchen

As communicators, our team frequently advises clients on both internal and external communication functions. For organization leaders who sometimes do not have communications as a core function, there are lessons to learn from The Bear:

  • Don’t ignore your team: During season three, Chef de Cuisine Sydney is constantly sidelined at the restaurant. She often tries to speak with the head chef and owner, Carmy, with ideas about improving the menu, only to be ignored or to have his ideas prioritized over her own. At the end of the season, she begins to consider leaving the restaurant altogether. Radio silence is never a good sign for team morale. Your high-value team members need to feel like they’re being heard, and a good communicator can help you figure out the best way to ensure employees feel appreciated and keep difficult conversations constructive. Employees also want to be kept in the loop. A good communications team will work with you to build smart, transparent messaging to make sure your team members feel valued and critical to the company’s future.
  • Know your audience: A big point of contention among the kitchen staff in season three was the menu changing daily. While a daily menu change may not be abnormal for a fine-dining institution, most brands need to rely on consistency to build their audience. If your internal team doesn’t understand what your product or service is aimed at, no one will. Shifting priorities can lead to muddled messaging, making audiences unsure if your company is relevant to them. A communications team can serve as a sounding board for new business decisions, ensuring you stay aligned with your target audience and brand consistency.
  • Leadership sets the tone: The leadership displayed by Carmy, while effective at times, often devolves into angry outbursts. He frequently yells at his team, causing increased tension among his staff and making operations difficult. On the other hand, when he takes the time to show his team members respect and provide them with the right tools they need to succeed, the team is all the better for it. Toxic leadership can derail an otherwise talented team, stunting the growth of not only the company but also the employees. Poor communications from leadership can also trigger a crisis situation that could attract negative media attention and cause reputational damage to the brand. Leadership should work closely with a communications team to help them find a tone and personal brand that conveys empathy and transparency as well as a commitment to the company and its employees’ professional growth.

Whether The Bear restaurant can bloom into a functioning restaurant remains a question for its fourth season to address. Regardless, we can take the fictional restaurant and its kitchen chaos as a guide for what not to do with your company’s communications. Remember, just because something is working currently, doesn’t mean it will last. A big-picture communications strategy that is adaptable and responsive to your operational needs—and those can be a bear to build—can help organizations remain consistent while addressing the shifting needs of any business.

Get to Know Senior Advisor John Forberger

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Public relations is all about relationships—the people behind the stories. That’s why we’re offering this blog series all about our team members. This isn’t about our professional accomplishments but who we are as people. We hope you have as much fun reading along as we do interviewing each other.

What got you interested in public relations?

    In the early 2000s, I led marketing teams for multiple Miami real estate developers. One role involved maintaining a steady media presence in targeted local and national outlets, highlighting our projects and CEO to attract buyers and landowners. I recognized that getting media attention on topics I was passionate about, for equally passionate people, never felt like work. Throughout my career, my favorite part of public relations has been identifying and shaping the messaging that brings companies, product lines or projects to life.

    Tell us about your favorite movie and what appeals most to you about it?

    During film school, in a galaxy far, far away, I saw Citizen Kane. Every frame and angle mesmerized me, maybe because they were still so atypical. It doesn’t look like anything else. I wonder if the care for filmmaking at that level of detail can still be possible? I like to think there is someone out there who can and is trying to do better right now. The determination to make a strong statement in cinematic history really moves me.

    Tell us about a meaningful hobby or “outside of work” commitment that is important to you?

    Maintaining the plants on the property my wife and I share is a healthy, busy hobby I look forward to. I see myself as being loyal to the plants and animals around us. In total silence, I learn something each time I go outside whether on my own or through Google Lens. The simple experience of watching pineapples change colors from green to blue to purple to gold to brown, for example, is incredible. Feeling useful to our mini ecosystem by doing things like removing invasive vines and plants is rewarding, and the bonus of all the positive health benefits that come with gardening is great!

    Share a fun fact about you.

    My wife and I have driven across nearly every Canadian province with our 17.5-year-old “super senior” beagle mix Abby. She even joined us on the ferry to Vancouver Island when we lived in downtown Victoria for a month.

    OOO: The Kimball Hughes PR Team’s Summer Plans

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    Summer is here and the Kimball Hughes PR team is all about enjoying the warmer weather and some fun in the sun. Here’s a glimpse into some of the summer shenanigans our team members have gotten up to or are planning while OOO.

    What do you have planned? Summer concerts? A beach or lake vacation? Backyard barbeque? Quality time with a good book in the AC? 

    Eileen: For our family, summer means an annual trip to the Jersey Shore to enjoy time with friends on the beach or on the deck and a good soft-serve cone – or several. I’m also looking forward to hitting my first summer concert in years to see Zach Bryan at Lincoln Financial Field in early August.

    Kate: Summer 2024 is going to be hard to beat for me. So far, I’ve gone to my first INDY 500, saw Billy Joel and Stevie Nicks, Jacob Collier, officiated my best friend’s wedding, helped another get engaged and found out I’m going to be an aunt for the first time.

    James: The lake calls! After closing on a house earlier this year, my wife and I are heading to the mountains for some much-needed time away. A week of fishing and kayaking will provide a much-needed break from the never-ending list of house projects.

    Rod: It will be a busy summer with several weekends with house guests and a weekend trip to North Carolina in July to christen our friend’s new home. We’ll wrap up in August with a week in the Virginia Mountains for Teddy’s first road trip with our nieces and extended family. In between, there will be lots of games of fetch with Teddy, of course.

    Liz: Our family will be heading to LBI in a few weeks for fun at the beach and the annual family cook-off – always a great time. My husband and I are looking forward to seeing Jeff Dunham in September for some good laughs.

    Cassidy: This summer has already been fast paced and adventure packed with a one-year wedding anniversary trip to Maine, Red Sox games with friends, time by the pool and golf dates galore. The rest of the summer is projected to be just as exciting with a family beach trip, a Noah Kahan concert at Fenway Park and a slew of friends’ weddings on tap.

    Hari: This summer kicked off fast with a trip to Greece, traveling through seven different towns and cities exploring the history and food of the country. Up next will be a few weekends down the shore with friends and family, a trip to West Palm Beach and a wedding to wrap up the summer.

    Lacing Up for Good: Enhancing Team Communication, Collaboration by Giving Back

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    This Spring, the team at Kimball Hughes Public Relations is lacing up our sneakers and tracking our steps to raise funds for those in need through the Insurance Industry Charitable Foundation’s annual Step Up challenge.

    We have found philanthropic activities like this not only support charitable causes, but they also enhance our employee culture, team morale, and bring us closer together. As professional communicators, we’re always striving to find the best channels for our clients to use to reach their target audiences. In a new age of remote work, channels of internal communications are changing and we’ve found one of the best ways to communicate and deepen relationships with colleagues is to work together for social good.

    As we’ve all heard, giving back and volunteerism have become core tenets of businesses across industries in recent years. There is a clear business case for philanthropy, as the next generation of workers have a clear interest in working at businesses that back up their values with action. Further, recent studies have shown that customer loyalty may improve at socially responsible businesses.

    We believe giving back and volunteering events that emphasize collaboration and bringing communities together find more engagement.

    Our client Pennsylvania Lumbermens Mutual Insurance Company (PLM) is also getting fit and having fun while building comradery among team members and raising funds for vulnerable children and communities. Each spring, employees form a team for the Insurance Softball League of Philadelphia, which raises money for local nonprofits while gathering regional insurers for friendly softball competition. Employees have the opportunity to get to know each other outside the office, get a little exercise and breath in fresh air while helping those in need.

    With the IICF Step Up challenge, employees, friends and families in and around the insurance industry can form a team and compete with one another in a fitness challenge, measuring their steps, pedal strokes, sit-ups and virtually any other activity against the teams of other companies. Kimball Hughes PR is proud to have been a part of Step Up for the past five years and we have enjoyed learning more about each team member along the way – whether it’s a penchant for morning dog walks, an after-work jog, a Peloton ride or hike through the woods.

    Consider reigniting company culture with a collaborative philanthropic initiative this Spring. We’re having a blast. Check out our progress so far here:

    Have Work, Will Travel: Images of Work from Away

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    Earlier this month, we shared a blog about remote work and travel. Here, PR Manager Hari Rajagopalan shares some photos of some of the interesting food and sights he saw while working in India this year.

    A stuffed, pesto marinated paneer steak with onions and spices on a bed of roasted potatoes and arrabbiata sauce.

    A view of a restaurant center in Bengaluru, India.

    An Indian take on a deep-dish pizza with veggies and a burrata bomb on top.

    A view of nearby buildings and nature in Bengaluru, India.

    A quattro formaggi pizza with an Indian twist, with a range of spices included.

    In a World of Viral Videos, Employers Need a Plan for Hiring and Firing

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    We live in a TikTok world with countless Americans (me included) drawn to dramatic online videos of real-life joy and sorrow. How many of us have turned to our phones to watch one brief-but-compelling video, only to find 10 minutes or more have passed as we watch video after video? And those videos filled with relatable, emotional moments, are often the most compelling.

    In 2018, Melanie Sanchez was recorded at her college graduation taking a cell phone call from an employer offering her a job. The video went viral, and we all shared in Melanie’s joy. One of my favorites was from about 10 years ago. Marina Shifrin posted an interpretive dance resignation video for her employer. It was fun, with a bit of dark humor, and showcased her creativity in the process. The video went viral. Marina hit the talk-show circuit and even landed a book deal.

    Of course, there are also heartbreaking videos. Brittany Pietsch made headlines a few months ago when she recorded her Cloudflare layoff-via-video, showing us the dark underbelly of not only remote work but also how poorly some employers plan these challenging discussions. There are too many examples like Brittany’s, and not enough of those like Melanie.

    For employers, however, there are lessons to be learned as we continue to break new ground in a world of hybrid and remote workers. The biggest lesson from a communications perspective is to be human and humane in these discussions of hiring and firing.

    When Hiring

    1. Check the Tech: Before you dive into the conversation, make sure the technology platform you’re using works for all parties. Shaky or delayed connections create misunderstandings and frustration. Don’t proceed if the tech fails or is of such poor quality that the messaging you wish to convey is at risk. This step applies to both the hiring and the firing process.
    2. Be in the Moment: Video meetings are part of the new normal of workplace cultures. Treat them like in-person meetings. Greet the candidate and be warm and conversational. Work to maintain a high level of eye-contact by looking at the camera when speaking and listening.
    3. Set Expectations and Don’t Let Suspense Linger: Be transparent about your process upfront. Outline the steps in that process and your approximate timeline clearly. And if you are calling to offer the position to the candidate, be upfront rather than leaving them waiting to know if they have been selected. No one needs to be on pins and needles across an entire conversation waiting for the big reveal at the end.
    4. Record with Consent: If you plan to record the interview to share with colleagues or even for your own internal review, ask for the candidate’s consent first. Show respect for their privacy. And remember, in some states and jurisdictions, it is illegal to record someone without their consent. Parties who break these laws can face serious legal consequences.

    When Firing

    1. Privacy First: In addition to checking the tech as noted above, privacy is critical. This is a devastating moment for the employee being released from your employ. Both you and the employee should be in a private setting.
    2. Be Empathetic: Job loss ranks alongside death and divorce as a major life stressor. Demonstrate kindness and empathy as best possible. Acknowledge the hurt and distress of the moment.
    3. Be Direct: Clearly communicate the decision to end the person’s employment without mincing words. However, be kind in the process. Avoid jargon or corporate speak; simply act like a human and treat the person with respect.
    4. Provide Resources: Your human resource representative should join the employee’s manager or supervisor on the call. The manager or supervisor – someone who knows the employee and his or her work product – is there to discuss the decision and provide feedback, while the HR rep should explain any severance package, unemployment benefits, health insurance options (if applicable) and any other services the organization plans to offer following separation. At all times, the employer should be respectful and be sure to truly hear the employee while still keeping the call focused and brief.

    As employers continue to hire digital natives, the likelihood of a business matter like hiring or firing becoming click-bait for the rest of us rises exponentially. Millennials and GenZ are the first truly digital generations whose lives online are rarely separate from their offline experiences. So, employers would serve themselves well to consider those hiring phone or Zoom calls or the difficult layoff discussions via Teams or speakerphone might take on lives of their own online. These discussions could put your organization’s reputation on the line and even threaten your bottom line.

    Remember, these discussions have the potential to become tomorrow’s headlines. Plan accordingly.