Shawn Yingling Takes the Helm at Glatfelter Healthcare Practice

York, Pa. — May 5, 2014 — Glatfelter Program Managers (GPM), a strategic business unit dedicated to Glatfelter Insurance Group’s program business, has appointed Shawn Yingling as president of Glatfelter Healthcare Practice, effective today. Yingling is currently president of Glatfelter Religious Practice (GRP) and will maintain this role.

Yingling is a 26-year veteran of insurance program business. In 1988, he joined Glatfelter as a commercial underwriting specialist for the VFIS program, and then joined the Claims Department as a liability claims representative. Later, he was promoted to regional marketing representative for Glatfelter’s Ambulance Insurance Services, served as a producer for VFIS and then was promoted to Pennsylvania marketing and sales manager. In 2012, he was hired to lead GRP.

Licensed in all states, Yingling’s insurance designations include: Associate in Underwriting (AU), Associate in Claims (AIC), Accredited Advisor of Insurance (AAI), Associate in Insurance Services (AIS), Associate in Customer Services (ACS) and Certified Professional Insurance Agent (CPIA). He is currently working toward the Chartered Property and Casualty Underwriter (CPCU) and Associate in Management (AIM) designations. Yingling holds a bachelors’ degree from the Pennsylvania State University.

Sue Federinko, who led GHP as a senior vice president since 2013, retains this title as she moves to a leadership role on GHP’s sales team and assumes responsibility for all relationships with the program’s “Most Valuable Producers (MVPs).” She will also oversee all GHP territory east of the Mississippi and is responsible for expanding GHP’s distribution.

About Glatfelter Program Managers (GPM)
GPM (www.glatfelters.com/specialty_insurance_programs.asp) is a strategic business unit dedicated to Glatfelter Insurance Group’s program business. Based in York, Pa., GPM is one of the premier managers and recognized specialists of niche markets in the country. GPM manages and markets several specialty programs, including VFIS for fire departments, ambulance and rescue squads, and 911 centers; Glatfelter Public Practice for educational institutions, municipalities, independent school bus contractors and water/sewer entities; Glatfelter Healthcare Practice for skilled care, assisted living, independent living, continuing care retirement communities (CCRCs), personal care and group homes, hospice, home health care agencies and other private homecare agencies; and Glatfelter Religious Practice for churches, synagogues, temples and other religious institutions.

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Larissa Tosch Named Chief Information Officer of Glatfelter Insurance Group

YORK, Pa., Jan. 6, 2014—Glatfelter Insurance Group (GIG), an all-lines, full-service insurance broker, today announced the promotion of Larissa Tosch to vice president/chief information officer (CIO). In this new role, Tosch is responsible for leading and overseeing GIG’s information technology infrastructure and staff, as well as application systems.

A GIG associate since August 1999, Tosch has worked through positions of increasing responsibility and leadership, most recently serving as applications director. In 2009, she began GIG’s PMO program and governance initiatives, and managed nearly all of the company’s insurance applications at various times.

She was previously manager of business systems and an application developer, and she has also worked closely with the GIG business unit. Tosch has a bachelor of science degree in Computer Science from Elizabethtown College and is currently pursuing an MBA at York College.

“We’re fortunate to have Larissa step up to this very important position,” said Anthony P. Campisi, president/CEO of GIG. “Her significant experience—in IT, insurance and at Glatfelter—makes her a perfect fit and we look forward to her contributions in the years ahead.”

Tosch assumed the role of vice president/CIO effective January 1, 2014. She replaces retiring CIO Wayne Umland, who held the position for 16 years.

About Glatfelter Insurance Group
Founded in 1951, Glatfelter Insurance Group (www.glatfelters.com) is an all-lines, full-service insurance broker marketing property, casualty, life, accident and health insurance products and risk management services on both a retail and wholesale/specialty basis throughout the United States. The company is headquartered in York, Pa., with five marketing offices across the country and a network of more than 4,500 independent agents and brokers. An employee-owned company, Glatfelter has more than 500 associates serving the insurance needs of more than 30,000 clients in all 50 states, placing it among the top 25 privately owned insurance brokers in the U.S.

Glatfelter Expands Private and Charter School Program

York, Pa. – December 3, 2013 – Glatfelter Public Practice (GPP) today announced the expansion of its private and charter school insurance program with specialized coverage for private schools, charter schools and select religious schools. The program is now available in 38 states for eligible private and religious schools and in 27 states for eligible charter schools.

Written through Zurich, rated “A+” (Superior) by A.M. Best, the program has no minimum premium and is specifically designed for private and charter schools typically smaller than other educational institutions written through GPP. It includes coverage for schools that have dormitories for student housing.

“Glatfelter has underwritten educational institutions for more than 30 years, and the number of charter schools is growing as a result of educational reform and parents’ demand for options and private schools typically represent a fairly stable market niche,” said Mark McCrary, president of Glatfelter Public Practice. “Our program is differentiated not only by our experienced and dedicated educational underwriting team, but also by the fast, easy application process and enhanced commission for agents and brokers.”

The program features property, inland marine, equipment breakdown, crime, general liability, educators’ legal liability including employment practices liability, fiduciary liability, and umbrella. Student accident, environmental impairment liability and cyber liability may also be included. It has 25 property enhancements, 12 general liability enhancements and 16 automobile enhancements specially designed for educational institutions.

Please visit the GPP website for eligible states.

Agents and brokers seeking more information should call 888-855-4782 or visit www.GlatfelterPublicPractice.com.

About Glatfelter Program Managers (GPM)
GPM (www.glatfelters.com/specialty_insurance_programs.asp) is a strategic business unit dedicated to Glatfelter Insurance Group’s program business. Based in York, Pa., GPM is one of the premier managers and recognized specialists of niche markets in the country. GPM manages and markets several specialty programs, including Glatfelter Public Practice for educational institutions, municipalities, independent school bus contractors and water/sewer entities; VFIS for fire departments, ambulance and rescue squads, and 911 centers; Glatfelter Healthcare Practice for skilled care, assisted living, independent living, continuing care retirement communities (CCRCs), personal care and group homes, hospice, home health care agencies and other private homecare agencies; and Glatfelter Religious Practice for churches, synagogues and other religious institutions.

Glatfelter Risk Control Receives Public Sector Safety Award

Department head and team recognized for contribution to ASSE technical literature

July 29, 2013 — Daniel Mahoney, CIH, CSP, Vice President of Risk Control at Glatfelter Public Practice (GPP) was the recipient of the American Society of Safety Engineers (ASSE) Public Practice Specialty Safety Professional of the Year Award. This award program recognizes safety professionals who have made a significant contribution to advancing the profession.

The award was announced on June 26th at ASSE’s Safety 2013 Professional Development Conference & Exposition in Las Vegas.

Mahoney and his team at the GPP Risk Control Department are active ASSE members. This award recognized the entire department for their consistent publication of valuable technical articles in the ASSE Public Sector Practice Specialty Newsletter.

Mahoney has been a part of the Risk Control team at Glatfelter Public Practice for 9 years. He is a Certified Industrial Hygienist (CIH), and Certified Safety Professional (CSP) and holds a bachelors of science from The Pennsylvania State University. As Vice President of Risk Control, he consults with clients to reduce risks, helps policyholders respond to employee concerns and provides management guidance in industrial hygiene, health, safety, transportation and property risk management.

About Glatfelter Program Managers
Glatfelter Program Managers (GPM) is a strategic business unit dedicated to Glatfelter Insurance Group’s program business. Based in York, Pa., GPM is one of the premier managers and recognized specialists of niche markets in the country. GPM manages and markets several specialty programs, including VFIS for fire departments, ambulance and rescue squads, and 911 centers; Glatfelter Public Practice for educational institutions, municipalities, independent school bus contractors and water/sewer entities; Glatfelter Healthcare Practice for skilled care, assisted living, independent living, continuing care retirement communities (CCRCs), personal care and group homes, hospice, home health care agencies and other private homecare agencies; and Glatfelter Religious Practice for churches, synagogues and other religious institutions.

Glatfelter Service Center Honored in 2013 HDI CSAT Elite 50

York, Pa. — May 22, 2013— The Service Center at Glatfelter Insurance Group has been recognized as #17 out of the top 50 support centers in the 2013 HDI CSAT Elite 50 – and is the top ranked service center in the insurance sector. HDI is the world’s largest professional association and certification body for technical service and support professionals.

“Providing service beyond the expectations of our clients is one the founding pillars of Glatfelter Insurance Group,” said Wayne Umland, CIO of Glatfelter Insurance Group. “This honor from HDI is a testament to the dedication, professionalism and knowledge of all the associates in our Service Center.”

HDI uses the HDI Customer Satisfaction Index (CSI) Service to track and trend customer satisfaction ratings from year to year. Based solely on the data collected over a twelve-month period, participating technical service and support centers are identified as leaders in the industry. The 50 support centers with the highest scores are then recognized by HDI as members of the HDI CSAT Elite 50. Teams that qualify for the HDI CSAT Elite 50 ranking are recognized at the HDI Annual Conference & Expo, where they are lauded as industry leaders in front of their peers and other organizations.

Support teams can qualify for the HDI CSAT Elite 50 ranking each year, as long as they have received a minimum of 500 survey responses over a six-month period. The support centers’ overall customer satisfaction ratings are based on 12 months of data, to allow for accurate trending.

About Glatfelter Insurance Group
Founded in 1951, Glatfelter Insurance Group (www.glatfelters.com) is an all-lines, full-service insurance broker marketing property, casualty, life, accident and health insurance products and risk management services on both a retail and wholesale/specialty basis throughout the United States. The company is headquartered in York, Pa., with five marketing offices across the country and a network of more than 4,500 independent agents and brokers. An employee-owned company, Glatfelter has more than 500 associates serving the insurance needs of more than 30,000 clients in all 50 states, placing it among the top 25 privately owned insurance brokers in the U.S.

About HDI
HDI is the professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year. HDI also connects solution providers with practitioners through industry partnerships and marketing services.

Guided by an international panel of industry experts and practitioners, HDI serves a community of more than 120,000 technical service and support professionals and is the premier resource for best practices and emerging trends. For more information about HDI, visit http://www.ThinkHDI.com or call 800.248.5667.