Tag Archives: social media

Managing a Crowded Hour with the Media

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Theodore Roosevelt described his experience leading his Rough Riders, a volunteer cavalry force, on a charge up San Juan Hill in the Spanish-American war as his crowded hour. He used the phrase to describe an intense, critical and life-altering activity where he risked all to achieve a monumental goal; in this case, taking the hill and securing a strategic advantage for the U.S. military.

While few public relations professionals take on anything beyond proverbial fire (they do call us flacks), if you have been in the communications trenches long enough, you have experienced a comms-version of your own crowded hour. Often, these crowded hours involve the need to convey a crucial organizational message or announcement in the wake of bigger news events.

The question, in these high-stakes media moments, is what to do?

Which Hill to Climb?

There are a range of approaches, and each offers its own risk-reward scenario to consider.

  • Ride the Wave. If the situation is pliable, you may be able to tie the organization news or announcement to the bigger issue or news wave dominating the media. This could come in the form of expert commentary as well as market or trend analysis. For instance, if the dominant story is about a major cybersecurity incident and you’re announcing a new SaaS or tech tool, lean on the product or service’s security features to reassure your target audience this new product or service is meeting the moment by providing improved security.
  • Try New Channels. If there is a market-moving event, the likelihood business or trade media will focus on your announcement is slim. The good news is the media market has fractured enough that there are ample opportunities to still get your message out. Social media (especially LinkedIn) can be a godsend and is a major tool feeding AI searches today. Specialty outlets like Substack and Medium can provide access to laser-focused audiences regardless of the news cycle. There are also countless podcasts that have gained credibility and wider audiences. And never count out trade newsletters, which sometimes speak more directly to audiences. 
  • Lengthen Your Runway. Try splitting your announcement into a range of different angles or news hooks. This can include client-testimonials, regional statistics or vignettes, contributed articles to trade media, pithy video content for the organization’s owned social channels (i.e., YouTube, Vimeo, TikTok, etc.) as well as both your email and LinkedIn newsletters. (*If you aren’t self-publishing a LinkedIn newsletter you’re missing a tremendous audience as a B2B brand regardless of the news cycle.)
  • Hold the Announcement. Reading the room is a critical communications tactic. There are moments such as the 9/11 attacks, the March 2008 run on Bear Stearns and the February 2026 initiation of major combat operations in Iran that can distract from all other news events. There are also regional or more focused events, such as school shootings or VIP arrests or deaths that can dominate broader news cycles. In these instances, it’s not worth the risk of your news being missed entirely or only reaching a fraction of your target audiences while the focus is on other events or news. Delay the press release, LinkedIn or other social media posts.

Good public relations professionals, and certainly those who have been through a crowded hour or two, will formulate an informed opinion and advise senior leadership accordingly. 

Experienced leaders should heed the experienced advice provided from their comms teams.  Those who ignore that advice risk wasting their efforts during the media’s crowded hour and damaging their reputations with the media in the process. 

If Your PR Is Like a Light Switch, You’re Always in the Dark

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  • Public relations doesn’t work.
  • We reach out to journalists, but they don’t cover our news.
  • The media get it wrong or they refuse to tell our side of the story.

Across a decades-long career in communications, I’ve heard a few variations on the above responses from executives when discussing public relations. The longer I do what I do, the more emphatic I’ve become in my response to these statements: It’s because you’re doing it wrong. 

That’s not a condemnation or criticism; it’s simply reality.

PR has been around for a long time, and while times have changed, the fundamentals of good storytelling have not. This means the more frustrating-but-nuanced response to the above statements is this: PR works if you consistently work at it.

PR Is Not a Light Switch

Most business leaders never trained for internal or external communications, so, respectfully, their understanding of its particulars is limited.

Where I see the disconnect for many organizational leaders is in the application of PR. Countless times businesses and non-profits determine the ideal time for PR is when they have something to say about themselves; a new CEO, a speaking opportunity they want to promote, a new product or service or simply because they want to drum up new business. And that’s the disconnect; they want to talk about something that offers little or no impactful benefit to the audiences of those media. 

The most effective PR incorporates consistent outreach and rarely talks about the organization trying to get coverage. This seems counter intuitive, right? The goal is to promote the organization and its reputation. You want to drive sales or fundraising. So why would you not talk about the organization? The answer is simple: Self-promotion won’t drive clicks on media platforms, which means it doesn’t benefit their organization or the readers/listeners/viewers/followers they reach.

PR Works if You Work It

The best PR strategy is an always-on PR strategy. By continuously engaging media with what they need (not what you want), organizations can enjoy larger benefits than those that treat PR like a light switch, only turning it on to promote themselves. 

So, what does an always-on PR strategy look like?

It offers a steady cadence of genuine thought leadership, from organizational leaders and other subject matter experts, on trends and issues of import to the industry or industries where the organization operates. Shrinking newsrooms need content, and if you can provide well-written, authoritative content or insightful nonpromotional interviews then you have an opportunity to become a valuable media source. 

An always-on PR strategy also includes real- or near-real-time monitoring to gauge and react to trends or issues, as well as reputational threats to the organization. Doing so allows you to engage on an issue or communications concern before it is missed or becomes a problem. This approach also helps to better assess where the organization stands with the media, and the public, in terms of perception, reputation and sentiment. An always-on approach allows organizations to also benchmark their share of voice in the media against their competitors. This last piece will help inform leadership on the most-discussed narratives and trends, and the perceived experts in these discussions with the media. 

In practical terms, this usually ends up looking like a monthly editorial calendar of issues, trends, company announcements and rapid response strategies to emerging topics within the media itself. This calendar covers content and expert participation both with the media as well as the organization’s owned channels, such as newsletters, social media and email blasts that speak to both internal and external audiences. Various monitoring and analysis tools provide the metrics and feedback needed to measure success.

Always-on, Always Helpful

Warren Buffett once said, “It takes 20 years to build a reputation and 5 minutes to ruin it.” In modern times, that reputation can be damaged in the time it takes to bang-out a 280-or-less-character social media post. Employing an always-on PR strategy helps to mitigate risk to the reputation of the organization it serves. It also ensures that same organization has a voice media are willing to hear, if only because of the consistent familiarity of that voice.

Outwit, Outplay, Outlast: Finding New Audiences Without Sacrificing Established Ones

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In August of 2000, the season one finale of “Survivor” became one of the decade’s most-watched television events with over 50 million viewers. 

In today’s streaming era, live viewership of that caliber is a rare achievement, especially around a reality TV event. While ratings for “Survivor” have never again reached the first season’s finale, the show is currently airing its 50th season, proving lasting power lies in its ability to evolve with the times. 

With 26 years under its belt, “Survivor” has viewers, and even contestants, who are younger than the show itself. Over the course of 50 seasons, the show has had to find ways to not only keep its audiences watching but to also draw in new, younger viewers with noticeably different appetites. 

For the producers of “Survivor”, and really any business, finding and connecting with new audiences, as well as evolving audience preferences is imperative to organization growth and long-term viability. 

Strategies for Surviving New Audience Outreach

When it comes to reaching new audiences, company leadership are best served by involving their communications teams from the jump. PR pros and comms professionals can help to guide the process ensuring any new messaging conveys a refresh, not a wholesale replacement of everything that made your product or service appealing in the first place. Consider the following tips when conducting outreach to new audiences: 

  • Stay consistent with your mission: For the first 32 seasons, “Survivor” would film in a new location, from the Australian Outback to the Amazon rainforest. But beginning in season 33, the show found a permanent filming location on the beaches of Fiji. While the logistical decision may have removed a unique aspect of the show, the competition continued to fight the harsh conditions viewers tuned in to watch. Similarly, an organization cannot forego its core value proposition in a quest to reach new audiences. Without aligning new messaging to core values, companies can run the risk of muddying their brand on their way to reach a new demographic. 
  • Understand your audience needs: “Survivor’s” New Era, targeting millennial and Gen Z viewers, has been focused on a faster play style, greater diversity among contestants and flashy twists to catch audiences by surprise. When considering expanding your audience, a good marketing and communication team will know to conduct research, social monitoring and analyses of competitor strategies to identify how and where new audiences are most likely to receive information and engage with the organization. From there, the communications team can dive deeper into a target audience’s needs to ensure new messaging will resonate.
  • Respect your existing audience: While many surface-level aspects of the game of “Survivor” have been updated over the past 26 years, core game mechanics have mostly remained. Still, certain twists like season 41 and 42’s Hourglass twist, were negatively received due to what some audience members felt compromised the game’s integrity. When companies are considering refreshing messaging around a product or with the goal of reaching new audiences, it’s important that messaging does not upset existing audience expectations. Communications pros can help organizations develop strategic messaging that acknowledges the brand’s past while connecting with its future. 

Over the course of 700 episodes, “Survivor” has consistently worked to keep the show fresh for its original audience and entice new and younger viewers. The show’s attempts to stay fresh may not always work, but it is that forward momentum that has gotten it to its landmark 50th season. 

With the right communications support to navigate different audiences and their evolving preferences, your company’s messaging will continue to resonate and fuel growth. Careful and thoughtful communication is key to ensure a brand is not left behind like a contestant with their torch snuffed out at tribal council. 

Not So Sweet Surprise: How Product Messaging Makes or Breaks Brand Trust 

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In the world of consumables, consumers experience a brand with all five senses. The look and feel of a product, what the package sounds like when opening it, how it smells and of course, how it tastes. In short, when a consumable product changes, people tend to notice. 

In the case of any product or brand, consumers and their appetites shift, markets transform and costs rise, making change inevitable. But it is not necessarily the change that can be a risk to brands, it is how they communicate that change to their stakeholders. Failing to thoughtfully and proactively message around a product in the face of change can leave even the most loyal consumers questioning their brand allegiance. 

The Reese’s Family Legacy 

The Hershey Company experienced this firsthand just a few months ago when one of their legacy brands, Reese’s Peanut Butter Cups, came under fire by the original creator’s grandson.  

In February, Brad Reese took to LinkedIn in an open letter to Todd Scott of The Hershey Company. In his letter, he alleged the “Reese’s identity is being rewritten,” going on to criticize the company’s decision to replace milk chocolate with more cost-effective compounds and ingredients. The letter gained national media attention, covered by The Associated Press, CBS News, NPR and more. Days later, The Hershey Company opened their doors to a local CBS news station claiming the recipe had not changed, and gave them a tour of the factory in an attempt at transparency. But the tour was not perceived as transparent at all. 

A few weeks later, The Hershey Company made a public announcement that they would return to using “classic milk and dark chocolate recipes” in all its products by 2027, suggesting they did in fact change the recipes. This promise fell flat on Brad Reese, who was quoted in the New York Times saying “if they were serious, they would do it right away.” 

Lessons in Product Messaging 

Though Brad Reese’s viral LinkedIn post and the subsequent national media attention the incident received is an extreme example, the risks that brands take when they are not proactive with communication, in particular in communicating a change, is clear. The very minute Brad Reese posted his letter to LinkedIn, The Hershey Company was forced to react rather than lead the narrative and use the change as an opportunity to build trust with their audiences. A decision that was likely rooted in the rising costs of chocolate was quickly escalated to a conversation on the future of the entire Reese’s brand. Consider the following relevant lessons in product messaging: 

  • Be Proactive: Business communications is about more than “sharing the fun” or the positive company announcements with the world. When it comes to product messaging, businesses must think strategically about how a change to a product may be received by its stakeholders. This is where involving a communications professional from the beginning of a process can be helpful. They can carefully and strategically consider various scenarios and possible outcomes. The Hershey Company, for example, likely did not predict that Brad Reese’s LinkedIn post would spiral into a crisis. Having ample time to consider all scenarios and adjust messaging before any changes are made public can help prevent misinterpretation, confusion and subsequent distrust. 
  • Be Transparent: Too often when companies are criticized, it comes down to a lack of corporate transparency. In The Hershey Company’s example, quietly changing the product over time then claiming the recipe had remained untouched diminished their credibility when they inevitably had to come clean. Transparently communicating product changes and providing context around its reasoning, especially in cases when changes are received unfavorably, can help reinforce brand loyalty.    
  • Be Prepared: The court of public opinion is unpredictable. When changes are made to a product, a proactive and transparent approach can help limit backlash, but it is always a good idea to be prepared for the worst scenario. Having responses and spokespeople ready to provide context and answer questions can help ensure any negative public sentiment is contained, the business can promote an accurate narrative and avoid rash decision-making. Failing to prepare for such scenarios leads to further inconsistencies in media coverage, misinterpretation by stakeholders, and eventual dissolution of trust. 

Brad Reese’s public dissatisfaction with The Hershey Company is a perfect example of how a single voice can turn the public’s perception upside down overnight. Communicators must be alert to change and consider how that change is not only shared with the public, but how the public may respond. By being proactive, transparent and prepared for all scenarios, businesses can avoid unnecessary crises, while maintaining loyalty and trust among their stakeholders. 

When Silence Speaks Loudest: Lessons from ABC’s “Bachelorette” Crisis

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In March, ABC made the unprecedented decision to pull an already-filmed season of “The Bachelorette” from the air just three days before it was set to premiere. The cancellation came after an unsettling video surfaced of the former lead, Taylor Frankie Paul, involved in a physically violent domestic dispute with her ex-partner, Dakota Mortensen. 

From a public relations perspective, this is more than just reality TV drama; It’s a case study on how not to handle a PR crisis. What unfolded after the cancellation was a series of communications missteps that serve as an important lesson for brands.

Choosing a Spokesperson for “The Wrong Reasons”

Originally chosen as The Bachelorette after her rise to fame on “The Secret Lives of Mormon Wives” (SLOMW) despite controversy she stirred up there, Paul was an unexpected choice from the start. The center of this crisis is a foundational mistake: ABC built an entire season, and promotional campaign, around a volatile figure with a known history of domestic abuse.

Despite publicly accessible records and a SLOMW episode depicting the domestic dispute and Paul’s arrest in 2023, the network vastly underestimated the risk of elevating Paul as the face of the long-beloved franchise. From a reputational standpoint, the lead of a show serves, in a way, as the brand’s spokesperson. Because Paul was involved in a major public scandal, blame shifted to ABC’s decision to choose her as their lead and as a result, public scrutiny shifted to the network. 

Will You Accept This Apology?

After the video of the domestic dispute went viral, a spokesperson for Disney Entertainment Television, the parent company of ABC, issued a statement announcing the season would not be aired. Although the statement came quickly after the video circulated, the public viewed it more as an act of damage control, rather than an authentic response.

ABC remained relatively quiet immediately after the cancellation was announced. When ABC did speak out, their response was short, leaving many with unanswered questions. 

“In light of the newly released video just surfaced today, we have made the decision to not move forward with the new season of ‘The Bachelorette’ at this time, and our focus is on supporting the family.”

This Changes Everything

The poor and inauthentic statements from the network and its parent company resulted in an ineffective and failed crisis response. 

Rather than taking ownership of the fact that they had prior knowledge of the incident, offering clarity on their casting process and providing transparency, ABC’s response was curt and ineffectual. What’s more? Promotional content for Paul’s Bachelorette season remains on ABC’s social media channels a month later. 

The network’s silence was met with increased speculation, rumors and criticism, damaging its reputation and creating narratives outside of its control. 

The PR Takeaways

The real cost of ABC’s poor crisis management is the lasting impact this could have on its reputation. The lack of a clear response statement has led to a decline in audience trust, which could ultimately cause the deterioration of the franchise, which has been successful for two decades. 

So, what can brands do to avoid these missteps?

  • Bring a knowledgeable and proven PR team in early in the process of a large campaign and ensure there is a strong communications plan in place, including a crisis strategy. 
  • Thoroughly vet spokespeople, including background checks and reviews of social media presence. 
  • Prioritize substance over speed in crisis responses. Your audience wants a thoughtful explanation, not a Band-Aid statement.
  • If you’re not in control of your brand’s reputation, someone else is. By acknowledging crisis situations with thoughtful, authentic statements, you minimize speculation and false narratives.

In a moment where a clear, values-driven response could have stabilized the brand, a brand known for a reality show where no one is afraid to speak up, ABC failed to provide that clarity. If your brand is facing a reputational threat, we can help. Reach out to us at https://www.kimballpr.com/contact.

Newsjacking: Using breaking news to a brand’s advantage 

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Some believe newsjacking is a dirty word. It is seen by some as akin to ambulance chasing. In reality, it is simply a part of the news cycle. In fact, while the term newsjacking carries a negative connotation for some, it actually helps journalists tell better, more accurate stories while also positioning sources as industry or trend experts. When executed properly, this tactic can present a client with an invaluable opportunity to showcase their expertise directly to their target audience on a newsworthy topic that is engaging readers, viewers or listeners at that moment.

Newsjacking allows companies to elevate their brand authority and credibility by positioning a leader within the company as a subject matter expert to share insights on a topic in the news that is relevant to the company’s key messaging or an SME’s area of expertise. An article published in the media can be invaluable when it comes to building credibility for a brand through third-party validation. 

Executing a Newsjacking Strategy

Let’s say the CEO of an insurance company for commercial trucking fleets is looking to generate press coverage for the brand. The PR team sees the federal government is requiring commercial fleets to implement technology-based monitoring systems in commercial trucks. If this CEO is well-versed on the issue, the PR team can reach out to media outlets covering this issue with two or three thoughts to consider to gauge interest in an interview or commentary. 

Next, the PR team will likely reach out to relevant publications offering the CEO’s insights/opinions on the impact of these requirements, the impact on risk reduction efforts and future insurance rates, as well steps fleet owners can take to ensure compliance. 

If the CEO is offered an opportunity to comment and the outlet uses the CEO’s insights, newsjacking likely earned a win for the company and broadcast insight and working knowledge of a meaningful trend trucking companies face. Consequently, the media audience for that story may see the insurance company as a potential resource to help them improve their businesses.

Newsjacking Done Right

Newsjacking requires a deft touch.  

Before making an attempt to newsjack, ensure you are working with a PR team that understands the fundamentals, including how to: 

  1. Set the foundation. Before a PR team can offer an executive’s commentary to a reporter or outlet, they’ll want to make sure they have a valid online presence including an online biography stating experience and credentials, a high-res headshot, a company website that is up-to-date and reflects the current brand identity and ideally previously published articles—even if simply on Linked In or the company website—on industry topics and trends. 
  2. Identify/qualify an opportunity. To newsjack successfully, understanding the universe of current and recent news coverage is essential. Pitch an angle that was already addressed, and you can be perceived as being out of touch. You also need to game out any sensitivities. If the issue involves life/safety or health issues, among others, the pros and cons of newsjacking need to be weighed to avoid unanticipated blow-back on more sensitive matters.
  3. Suppress promotion.  Newsjacking done right is an opportunity to help a reporter better understand a subject or provider deeper insights, rather than promoting the company’s products or services. Stick to the issues. The opportunity for the company will be a secondary benefit if the reporter includes your comments.
  4. Move quickly. Newsjacking is an in-the-moment opportunity requiring rapid action. PR teams should interpret relevant breaking news through the lens of what the company can say and immediately gather insights and commentary. PR pros who aren’t deeply plugged into the company’s executives, lines of business and appetite for media topics will fall short on newsjacking every time. The faster your PR team, and your company, can react and respond, the more likely a journalist will include your thinking in a story.
  5. Leverage the opportunity. Any media placement, whether sourced from a newsjacking opportunity or elsewhere, is most effective when leveraged across multiple channels. PR teams should know to promote media placements on social media channels, the company website, in marketing materials and more, letting their audience know their expertise has been validated by a third-party. 

Newsjacking is a powerful and effective tool to generate earned media coverage to increase your brand’s visibility and credibility. At Kimball Hughes PR, newsjacking consistently allows us to position our clients as subject matter experts in their varied B2B and B2C industries. If you have questions about how a newsjacking strategy can work for your brand, please drop us a comment.

Beyond the Fridge Magnet: Leveraging Media Placements in 2026

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When I was in grade school, it was cool to see your name in the local newspaper—whether you were mentioned for good grades, sports, a musical achievement or the like. If my name made it into print, we would head straight to the 7-Eleven to pick up the latest issue. I would page through the newsprint scanning for my name, then proudly show it to my mom. She would grab the scissors, clip the article and pin it to the fridge, where it would live out its days, seen only by whomever happened to pass through the kitchen.

Many of us have similar stories. In those days, unless the article was physically mailed to grandma, posting it on the fridge was the extent of our abilities to leverage our “coverage.”

Things have changed.

Today, media placements are destined for much more than life under a fridge magnet. With the right amplification, one placement can be shared, repurposed and extended across multiple channels to reach far beyond its original audience and continue to deliver value.

At Kimball Hughes Public Relations, we are securing meaningful media placements in key B2B trade and Tier One media outlets targeting our clients’ core audiences. Once these articles or broadcast interviews featuring our clients’ quotes, commentary or contributed content are published, we don’t stop there. We work to leverage those placements to ensure they create lasting impact.  

A good public relations partner knows individual opportunities should never be one-and-done opportunities. Those partners will consider amplifying the article through the following:

  • Social media: LinkedIn and other relevant social channels can serve as excellent platforms to gain extra attention on a media placement. Consider posting a brief teaser or summary of the article with relevant tags and hashtags along with a link to the article on the company’s LinkedIn page as well as on executive profiles. This practice not only puts original content from your company in front of followers, clients and prospects showcasing third-party validation, it also encourages engagement and drives additional interest in your company.
  • Email signatures: Encouraging executives and other employees to reference and link to the article in their email signatures can also serve as a credible endorsement or proof point for clients and prospects.
  • Website press rooms: A press room on a company website serves as a home for media placements and press releases. Housing materials here will help draw people to the company website where they can learn more about your company and the services it offers, while supporting discoverability.
  • A blog post: A blog post housed on your website can serve to draw more attention to your article and its third-party validation, as well as allow the SMEs to take a deeper dive on the topic or even provide additional information on how the company can provide solutions related to what was discussed in the article.
  • A LinkedIn newsletter article: Similar to a blog, the LinkedIn newsletter article could be something written to tease out the media placement and offer additional insight. LinkedIn articles are delivered directly to LinkedIn newsletter subscribers and encourage engagement and sharing broadening the article’s reach considerably.
  • Employee communications: Media placements can also be leveraged to generate company pride and excitement. Internal comms teams can distribute media placements with commentary to staff members to build company loyalty, foster company culture and encourage more to participate in media opportunities.
  • E-newsletters or direct mail: Weaving mentions of the placements and links into e-newsletters and direct mail to clients and prospects can serve as another touchpoint to highlight that objective validation provided by a media placement, helping to instill reader confidence in the brand.
  • Sales materials: Sales teams can take great advantage of the independent validation media placements provide when making a pitch or in a prospect conversation. It can be valuable to include publication mastheads, article summaries and links in sales decks, proposals and the like. Again, doing so showcases third-party validation supporting claims made by the sales team, reinforcing trust in the brand.

With these suggestions for amplification, it is critical to keep copyright in mind. Even if a company SME authored the piece, the company likely no longer owns the collateral. Often, once an article is published it becomes the property of the publication. Any posting of the article in its entirety could violate copyright laws. Media placements should always be properly attributed and should never be copied and pasted in part or in their entirety without permission from the original publishing outlet.

A strategic multi-channel approach leveraging a media placement can result in lasting meaningful impact for sales, the brand and company morale. So don’t just frame that article on your office wall, leverage it.

What to Expect From a PR Partner: Debunking Common PR Myths

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Public relations’ (PR) function in business can often be misunderstood. The frequent conflation of PR with marketing and advertising, which both contribute to a brand’s visibility and growth in different ways, can complicate its understanding further. Like many communications efforts, PR’s direct impact on sales isn’t easily measured, making it difficult for those who don’t understand its value to commit to consistent PR in order to take full advantage of the long-term audience-building and reputational benefits. 

Below, we’ve listed and debunked some of the most common misconceptions we see related to public relations: 

  • “PR is just putting out press releases” 

The role of PR in building a business’ reputation goes well beyond press releases. While press release writing and distribution does remain an important tactic for sharing relevant and timely business updates, press releases are not and should not be the sole method PR professionals leverage; they should be one tactic of a more strategic approach likely involving proactive pitching of thought leadership and more. Press releases should be used tactfully and strategically. An effective PR partner will avoid the “spray and pray” approach, in which press releases are distributed broadly across a myriad of publications to prioritize the quantity of placements over quality ones that reach relevant audiences and perpetuate an organization’s communications goals. Before a press release is distributed, media lists should be curated carefully to ensure only media contacts with related beats and relevant audiences are on the receiving end.

  • “All publicity is good publicity”

In today’s digital world, where an ill-timed social media post or public faux pas can catapult an everyday individual into public infamy overnight, bad press can tank careers and upend businesses. In the current news cycle, there is never a guarantee those individuals will get a chance to share their side of the story. Any good crisis PR expert will tell you negative publicity requires immediate, careful consideration for the short and long-term reputation of the individual at issue and/or the health of a related organization. 

  • “There is no ROI on PR”

As mentioned above, PR success can be difficult to measure as verified numbers regarding accurate article views are rarely shared or can be unclear. Earned media is earned not bought, which means there is no absolute guarantee of coverage as there would be with advertising or sponsored content, especially in a crowded and fickle news cycle. Our agency has had success measuring share of voice (SOV) with clients, which measures the percentage of a brand’s presence in market conversations relative to competitors. Media relations results are dictated by the given coverage and even if a PR pro sends a well-crafted, relevant pitch to the perfect contact, one breaking news story could completely disrupt their efforts. An effective PR agency will work with clients to identify what metrics are most important to an organization’s goals and report these measurements at a regular cadence. 

From media relations to crisis communications, PR can be misunderstood. At the end of the day, it’s a key component in ensuring your organization remains not only in good standing but reflects the company’s mission and draws in its audience. A good PR partner will be well-versed in how best to identify storytelling opportunities, navigate relationships with the media and position organizations in front of their target audiences. Don’t let these PR myths deter your business from committing to a PR team who will implement a consistent approach that will set your company up for media success. 

Super Bowl 2026: The Ads That Strengthened Brand Identity

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Super Bowl Sunday isn’t just about the game. While millions tune in to watch football, nearly 18% of viewers watch to see the commercials, according to a recent Harris poll. Increasingly, marketers are looking to design Super Bowl ads that do more than make viewers laugh or even send their ads viral; companies are using the pricey airtime to help shape the public’s perception of their brand identity, values and purpose in the world. 

Some of the best ads from the night did more than just try to sell a product; these companies used the platform to reinforce strategic messaging to strengthen trust among the public and to clarify or remind the large captive audience of their company’s values.

Here are the commercials that successfully enhanced their brand messaging and identity: 

Google’s “New Home” Gemini Ad:

Google positioned their AI tool, Gemini, as warm and inviting for families by showcasing a mother and child using AI to build their dream house. The spot helped to position what could be seen as intimidating technology into an approachable, user-friendly, fun and helpful tool. This commercial is a powerful example of the value in humanizing a brand by pulling at the heart strings to illustrate how an AI tool could draw a mother and young son closer together. 

Anthropic’s Claude Ad:

To no one’s surprise, AI ads dominated the Super Bowl. I thought that few ads communicated their value proposition better than Anthropic’s ad for Claude. Their message, “Ads are coming to AI, but not to Claude,” was delivered cleverly with a young man asking the AI, represented as a female therapist, how he could better communicate with his mother. The therapist representing the AI offered tips on listening and building conversation, but then, seemingly out of nowhere, humorously suggested he create a profile on “Golden Encounters” where “sensitive cubs are connected to roaring cougars.” This demonstrated just how intrusive advertisements can be on these tools and served to assure viewers that ads are not coming to their platform. This ad was a nod to their commitment to user preference for ad-free service.

H-E-B’s Celebrating Community Identity:

H-E-B used a national platform to reaffirm its local, community ties. It’s not something you see often. However, it was effective for the Texas-based grocery chain. In the commercial, a baby, via actor voice-over, pines over tortillas he sees other family members enjoying. At the end, he is delighted to finally be served baby-sized tortilla pieces. Text on the screen then reads, “Born in Texas. Raised on H-E-B’s. Here everything’s better. “ 

H-E-B’s tortilla obsession ad celebrated the local food tradition and reminded viewers of the brand’s commitment to regional identity and consumer loyalty. It served to form a deeper connection with their community. 

Super Bowl LX was a reminder in an AI-saturated, celebrity-driven landscape that strategic “humanizing” storytelling that connects with viewers remains a powerful tool in reaching audiences.  

In a world where audiences are extremely savvy and attention spans are short, good messaging – via marketing or public relations – will revolve around prioritizing clarity, leveraging emotion and connecting to culture or community.

Brands that have a strategic alignment between their message and mission will continue to steal the show in future Super Bowls and beyond, by building trust with their target audience.  

Brand Beckham: When Muddy Messaging Leads to a Brand Breakdown

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Family is complicated. We have all faced our fair share of uncomfortable familial conflicts, but for most of us, those conflicts don’t end up as front-page news. The same can’t be said for the Beckham family, whose years-long family drama has consistently made headlines. 

Since Brooklyn Beckham’s wedding in 2022, gossip around the former Spice Girl-turned-fashion mogul and international soccer phenom’s dislike of their new daughter-in-law, Nicola Peltz, has circulated online. The feud came to a head in a recent Instagram post from Brooklyn, where he detailed the many ways his parents had allegedly undermined and embarrassed him and his bride on their wedding day. In the post, he also claimed Brand Beckham always came first, with the behind-the-scenes feuding clashing with the close-knit public-facing image Victoria and David had spent years cultivating. 

This isn’t the first time family feuds have turned public. Of course, the former Prince Harry and his wife Megan Markle’s separation from the Royal Family also continues to drive headlines. Such is the price of building a public image so closely entwined with your personal life, but it also reflects a larger issue that arises when brands fail to ensure internal alignment on strategy and purpose. 

Even for those whose businesses aren’t centered around family, there is valuable insight to gain from these famous family fallouts. If you’re building a brand, buy-in across your team is critical. Otherwise, if there is a public rupture, it can color your brand, stain your reputation and generate costly financial losses. Just one ill-planned comment or social media post could be enough to send the house of cards tumbling. 

Building Internal Alignment

As communication professionals, we often work with corporate partners to incorporate internal teams into long-term branding strategy. Consider the following best practices for making sure your team is on the same page with your organization’s brand narrative: 

  • Align company culture with brand identity: Team members shouldn’t only be hearing about your organization’s values amid a crisis. Those values should be visible in every aspect of the organization. If you build a company culture that reflects your external messaging, your team members have a greater likelihood of buying into it. Building and communicating a supportive, collaborative culture will incentivize team members to contribute positively to the brand’s narrative. A communications team can help drive this cultural push to build a team that genuinely has a positive view of the brand.  
  • Be direct and concise: Make the strategy and purpose behind your brand narrative and accompanying communications clear. If internal teams are working off muddied messaging, it can clog execution and increase the likelihood of communications that contradict an organization’s mission. Consider pulling together a brand book to consolidate messaging and ease your team’s access to important communication tools.  
  • Plan ahead for crises: Accidents—often in the form of poorly worded social media posts—happen. Even with the proper mitigation, there are still outside sources that could put an organization’s reputation at risk. A crisis communications partner can help formulate a plan of action, consulting on messaging and potential next steps to keep public-facing channels transparent without making you vulnerable to further speculation. 

Whether the Beckham family’s public dispute will be enough to hurt their brand’s bottom line in the long run remains to be seen. In the meantime, business leaders should learn from their mistakes and invest in culture to evaluate their team’s alignment on messaging. With the right communications partner, you can build clear and consistent messaging to reinforce your values and culture, help build your team’s confidence in the organization, empower them to handle any obstacles your brand encounters and pave the way for future growth.