Managing a Crowded Hour with the Media

Theodore Roosevelt described his experience leading his Rough Riders, a volunteer cavalry force, on a charge up San Juan Hill in the Spanish-American war as his crowded hour. He used the phrase to describe an intense, critical and life-altering activity where he risked all to achieve a monumental goal; in this case, taking the hill and securing a strategic advantage for the U.S. military.

While few public relations professionals take on anything beyond proverbial fire (they do call us flacks), if you have been in the communications trenches long enough, you have experienced a comms-version of your own crowded hour. Often, these crowded hours involve the need to convey a crucial organizational message or announcement in the wake of bigger news events.

The question, in these high-stakes media moments, is what to do?

Which Hill to Climb?

There are a range of approaches, and each offers its own risk-reward scenario to consider.

  • Ride the Wave. If the situation is pliable, you may be able to tie the organization news or announcement to the bigger issue or news wave dominating the media. This could come in the form of expert commentary as well as market or trend analysis. For instance, if the dominant story is about a major cybersecurity incident and you’re announcing a new SaaS or tech tool, lean on the product or service’s security features to reassure your target audience this new product or service is meeting the moment by providing improved security.
  • Try New Channels. If there is a market-moving event, the likelihood business or trade media will focus on your announcement is slim. The good news is the media market has fractured enough that there are ample opportunities to still get your message out. Social media (especially LinkedIn) can be a godsend and is a major tool feeding AI searches today. Specialty outlets like Substack and Medium can provide access to laser-focused audiences regardless of the news cycle. There are also countless podcasts that have gained credibility and wider audiences. And never count out trade newsletters, which sometimes speak more directly to audiences. 
  • Lengthen Your Runway. Try splitting your announcement into a range of different angles or news hooks. This can include client-testimonials, regional statistics or vignettes, contributed articles to trade media, pithy video content for the organization’s owned social channels (i.e., YouTube, Vimeo, TikTok, etc.) as well as both your email and LinkedIn newsletters. (*If you aren’t self-publishing a LinkedIn newsletter you’re missing a tremendous audience as a B2B brand regardless of the news cycle.)
  • Hold the Announcement. Reading the room is a critical communications tactic. There are moments such as the 9/11 attacks, the March 2008 run on Bear Stearns and the February 2026 initiation of major combat operations in Iran that can distract from all other news events. There are also regional or more focused events, such as school shootings or VIP arrests or deaths that can dominate broader news cycles. In these instances, it’s not worth the risk of your news being missed entirely or only reaching a fraction of your target audiences while the focus is on other events or news. Delay the press release, LinkedIn or other social media posts.

Good public relations professionals, and certainly those who have been through a crowded hour or two, will formulate an informed opinion and advise senior leadership accordingly. 

Experienced leaders should heed the experienced advice provided from their comms teams.  Those who ignore that advice risk wasting their efforts during the media’s crowded hour and damaging their reputations with the media in the process. 

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