Glatfelter Service Center Honored in 2013 HDI CSAT Elite 50

York, Pa. — May 22, 2013— The Service Center at Glatfelter Insurance Group has been recognized as #17 out of the top 50 support centers in the 2013 HDI CSAT Elite 50 – and is the top ranked service center in the insurance sector. HDI is the world’s largest professional association and certification body for technical service and support professionals.

“Providing service beyond the expectations of our clients is one the founding pillars of Glatfelter Insurance Group,” said Wayne Umland, CIO of Glatfelter Insurance Group. “This honor from HDI is a testament to the dedication, professionalism and knowledge of all the associates in our Service Center.”

HDI uses the HDI Customer Satisfaction Index (CSI) Service to track and trend customer satisfaction ratings from year to year. Based solely on the data collected over a twelve-month period, participating technical service and support centers are identified as leaders in the industry. The 50 support centers with the highest scores are then recognized by HDI as members of the HDI CSAT Elite 50. Teams that qualify for the HDI CSAT Elite 50 ranking are recognized at the HDI Annual Conference & Expo, where they are lauded as industry leaders in front of their peers and other organizations.

Support teams can qualify for the HDI CSAT Elite 50 ranking each year, as long as they have received a minimum of 500 survey responses over a six-month period. The support centers’ overall customer satisfaction ratings are based on 12 months of data, to allow for accurate trending.

About Glatfelter Insurance Group
Founded in 1951, Glatfelter Insurance Group ( is an all-lines, full-service insurance broker marketing property, casualty, life, accident and health insurance products and risk management services on both a retail and wholesale/specialty basis throughout the United States. The company is headquartered in York, Pa., with five marketing offices across the country and a network of more than 4,500 independent agents and brokers. An employee-owned company, Glatfelter has more than 500 associates serving the insurance needs of more than 30,000 clients in all 50 states, placing it among the top 25 privately owned insurance brokers in the U.S.

About HDI
HDI is the professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year. HDI also connects solution providers with practitioners through industry partnerships and marketing services.

Guided by an international panel of industry experts and practitioners, HDI serves a community of more than 120,000 technical service and support professionals and is the premier resource for best practices and emerging trends. For more information about HDI, visit or call 800.248.5667.


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