Barbie in Crisis: Lessons in Crisis Communications from the BarbieVerse

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Anticipated to remain the top-grossing movie of 2023, Barbie has made its mark in the minds of people everywhere. Praised for its uplifting, realistic message told through a fantasy medium, the Barbie brand has once again proven its power over pop culture. As she manages a multitude of relatable crises throughout the film, there is plenty we can all learn from her approach and experiences.

Let’s take a look at two Barbie crises and what parallels may be drawn to how a company should best handle a crisis situation of its own.

Crisis #1: Barbie encounters challenges when she steps away from what she knows

The BarbieVerse is a world of extremes full of bright, fun and energetic elements that add to the appeal. However, as we learn in the movie, living in extremes is unsustainable and at times, exhausting. When Barbie leaves home to step foot in the real world, she finds it difficult to adjust and manage what the real world throws at her.

The same can happen in the business world when faced with a crisis. Remember BP CEO Tony Hayward after the 2010 tragic oil spill in the Gulf of Mexico? He too found it difficult to adjust when the real world came bearing down on him. Instead of moving forward with a thoughtful approach considering those around him, he became infamous for memorable, ill-conceived comments like “you know, I’d like my life back” and “It’s a very big ocean.”

Perspective and strategy are key when presented with a crisis. While business owners are not sitting in Barbie’s Malibu Dreamhouse, then forced into the real world when something goes wrong, such a scenario might not be far off. When crisis hits, remember to maintain perspective, assess the situation and develop a thoughtful plan. Think about how your company’s news will be received by the public and keep a level head.

Crisis #2:  Barbie loses her dreamhouse and her problems compound

Throughout the film, Barbie is challenged to overcome emotions and scenarios that have never existed in her world. From taking back her dreamhouse to taking on the real-world Barbie executives, she is tasked with managing crises that seemingly continue to build on each other.

Unfortunately, if a business owner fails to address a crisis at its start, it can fester and grow into an even bigger problem. Consider Will Smith’s Oscar slap. When Actor Will Smith slapped Comedian Chris Rock at the 2022 Academy Awards, it may have been wiser from a PR perspective for Smith and his team to take a step back and assess. They might have then opted to remove a clearly heated Smith from the situation and develop a carefully thought-out plan for developing positive messaging related to the incident. Instead, Smith went on with his evening. Some even say he appeared defensive in the comments he made while receiving the Oscar.

Again, business leaders in a crisis should take the time to assess their situation, consult with experts and ensure they consider the possible repercussions of their actions and how they might contribute to the greater solution or problem.

Crisis Take Aways

A summer blockbuster with a happy ending, Barbie ultimately found a way to manage her crises and move forward. Business leaders who want to ensure their company is prepared for a crisis should consider partnering with a public relations team that specializes in crisis communications. A good PR partner will encourage your business leaders to abide by these best practices in the event of a crisis:

  • Assess the situation
  • Make a short-term plan
  • Identify a crisis response team and clearly define each member’s roles
  • Create or implement media and social media crisis response protocols
  • Consider your audiences in your messaging
  • Tell the truth

The Barbie phenomenon has taken over our social media feeds. It is no secret that weaved into the layers of satire presented in the film, there are a world of lessons we can all learn from Barbie. While you might not be thinking “what would Barbie do?” when considering your company’s crisis communications plan, it may be time to consider a new perspective.

Exploring Threads: What Does It Mean for Public Relations?

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Beyond a potential UFC cage fight, competition is fast and furious for Elon Musk and Mark Zuckerberg as Meta Platforms launched Threads this summer to compete with Twitter, recently rebranded “X”, the popular social media platform Musk purchased last October. So, beyond throwing punches in the ring, the two can now exchange barbs via tweet or thread. But what does all this mean for your public relations strategy?

Threads vs. Twitter/X

First, it’s critical to understand what the two platforms do, how users can find your brand and the audiences the platforms can reach.

Most of us are familiar with Twitter/X and its sometimes frustrating 280 character limit. Now, Threads has burst onto the scene with a 500 character limit and largely the same image and video-sharing capabilities. While there are many similarities between the two platforms, character count is not where the differences end.

Threads was developed through the Instagram app to profile a new space for “real-time updates and public conversations,” according to Meta. The social media giant hopes to expand Threads as it has Instagram so users can follow and connect with other users. Users can access Threads via their Instagram account and handle, giving brand users a foundational audience from the get-go. The Threads feed will provide content from those the user follows as well as content recommended by Meta based on the user’s profile and history.

Again, while not many, key differences do exist between the two platforms that could influence your company’s decision on whether or not to engage it. Variety compiled this list:

  • Threads feeds users post from accounts they follow as well as others, similar to how Meta manages Instagram feeds.
  • Users cannot interact via Threads’ web interface, only read content via the web.
  • Threads does not allow users to only view posts from those the user follows.
  • European Union countries cannot access Threads for the time being.
  • Users cannot search by key word, only by user account. So, users cannot follow topics or trends. This user limitation could prove problematic for brands looking to boost awareness via the platform.

As of July 17, both Twitter/X and Threads have rate limits, which restrict the number of posts a user can view, among other things. Reported spam bot attacks led Threads to follow Twitter’s lead here, according to TechCruch. One controversial aspect of Threads that is drawing attention is that the platform does not allow users to delete their Threads account, unless they delete Instagram as well.

As to which social media platform will get the most traffic long-term, that is still to be determined. While traffic surged for Threads in the days after its launch and Twitter reportedly took a hit, the tides could be changing. On July 18, PC Magazine reported that daily active users (Android only, not iOS) dropped to 23.6 million from 49 million on July 7. At its peak, Threads had 49 million users, compared to Twitter’s 109.4 million.

What’s right for your company?

Only time will tell what the right platform is for your company. While business owners may want to bury their heads in the sand and stick to what they know rather than diving into a new social media platform, no one can deny the value in understanding your options.  

At minimum, business owners should talk to their marketing and PR teams about Threads and understand the pros and cons a presence on the platform could bring to the brand. Marketing and PR teams could see tremendous advantage in a brand communicating via Threads because they would have a longer character limit to more vividly tell stories and share longer-form content. Or they may see considerable value in leveraging the brand’s already existing Instagram and Facebook audience through Threads. Your marketing team could also be drawn to Threads in the early days as advertising is not yet offered and as a result, is unable to interrupt or distract viewers from the brand’s posts. On the flip side, it’s unknown how the platform will change once advertisers join the mix.

And then, of course, it’s no secret that Elon Musk is viewed by some as somewhat controversial. When he lifted previously imposed Twitter bans on high-profile figures earlier this year, some advertisers became uneasy about their participation on the social media platform worried their advertisement could be posted beside objectionable material.

Despite the new competition and some controversy, Twitter, now X, is still a leading social media platform and demonstrated means for many brands to reach their target audiences. So, unless your brand leadership is vehemently opposed to the platform, it might be wise to continue to have a presence. At the same time, explore Threads. While we can’t say whether or not it will be around for the long-term, why not give it a try? If you want to learn more about boosting your presence on social media as part of an integrated publication relations campaign, contact us.

Weighing your Options: Pay-to-Play Media Coverage

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While not a novel concept, the idea of pay-to-play media coverage has recently made a resurgence. Organizations, many off-shore, are engaging in an aggressive strategy of cold email outreach to businesses and non-profits offering to secure guaranteed placement of news coverage or thought leadership. What’s more, these organizations assure their prospects there is “absolutely no payment” until the placement is secured.

You don’t pay a penny unless you get your message published or broadcast. Sounds great, right?

Remember, if it sounds too good to be true it probably is.

They Think You’re Great

The email reads well. It is gracious and solicitous, although there is sometimes the occasional typo or grammatical error. These emails seeking to engage you even include a little detail about your company, non-profit or you personally. A nice touch. They seem legit. You can even find their website, although the only button that links to anything is a “Contact Us” selection.

Typically, when a company you never heard of comes calling offering you a remarkable opportunity, it’s a sales pitch, not a legit offer.

Also, often there’s no human behind these emails. These emails are artificial intelligence (AI) generated. They’ve scraped your website for a few details about you or your organization. And they will keep emailing, seeming to wonder why you haven’t replied.

The Fine Print

Despite claims to the contrary, there are a few details absent from these sales tactics.

The first is the outlets in question. Many of these solicitors highlight amazing media outlets: Forbes, CNN, FOX, The Financial Times, Yahoo Business News, etc. What they fail to mention is they are targeting the advertising or sponsored sections or segments of these outlets. What does that mean?

In the case of Forbes, they will sign you up for a paid opportunity you could have secured on your own. What’s more, if you worked directly with Forbes, you would likely be paying to become a regular contributor, writing and publishing up to 11 or 12 articles per year (all labeled as paid or contributed content). But with the model offered by these pay-to-play organizations, you will pay significantly more than the annual Forbes Contributor fees for just one opportunity. They are counting on you not knowing how Forbes, and other outlets, work regarding paid placement and costs.

Where broadcast outlets are concerned, it’s a near guarantee you won’t be appearing on Fox & Friends or Anderson Cooper 360. More likely your brief, paid segment, will run on the backwaters of these outlets’ websites in special “Sponsored Content” sections or on a 3 a.m. Sunday morning broadcast segment with a D-list celebrity host.

Also, for many B2B organizations, the outlets targeted are not strategic to fit their unique target audiences. If your target audience are the readers of Horse & Hound magazine, then a 2 a.m. Saturday segment on TBS is not exactly on point. Sure, you may be reaching a potentially large audience (insomniacs everywhere will be delighted), but is that audience the one you need? In short, these placements are tactical, not strategic.

The Cost

They promise you won’t pay anything until a placement is secured. But when you do, brace yourself. A single placement in Forbes, as an example, could run you two to three times what Forbes charges to be an annual contributor. Not exactly money well spent. And the broadcast placements can be simply astronomical (so they will push you to secure a CNN.com article instead because it’s much cheaper … or so it seems).

Competency

Finally, it comes down to turning over your brand or your personal reputation to individuals and organizations that have no track record in public relations outside of paid placements. They are basically placing paid-advertisements for you (and typically the outlets are doing the writing, not the so-called agency you hired).


And what happens if there’s a problem? What if there’s a mistake or worse? What if the paid opportunity mutates into a crisis situation? Well, these organizations have been paid. Not only do they have no reputation management or crisis communications experience, they don’t offer those services or care to help you. It’s pay-to-play, and you will certainly get what you pay for but likely, not one little thing more.

To cultivate and advance your reputation, a journalist must see a legitimate story and make an independent decision as to whether to cover it or not. There is not a public relations agency on earth that can make The New York Times or CBS News run a story that isn’t deemed newsworthy.

Where paid content is available with major media outlets, the value is limited. Make sure you understand both the benefits and limitations of any paid content opportunity as well as who and when actual humans will have access to that content.

Beware the public relations person who guarantees success. The success you achieved in business, as a non-profit leader or other professional endeavors was never guaranteed from the start. Neither is public relations.

Inspired by The Bear: My Journey from the Kitchen to Public Relations

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A few years ago, I quit my job as a chef in Chicago to pursue a career in public relations. Not surprisingly, it prompted many conversations about why I was making this change. Then, in June of 2022 the emergence of FX’s hit show The Bear prompted a newfound interest and respect for kitchen professionals and their skillset, and the questions began again.   

While The Bear is a television show dramatizing work in restaurants, it has been recognized as one of the most realistic portrayals of kitchen culture. This fresh portrayal of kitchens provides the perfect backdrop for an idea I have personally struggled to explain: Many kitchen skills and experiences are transferable to public relations work. From finding inspiration in an environment of chaos, to pushing through pressure to get a dish out (or meet a deadline) and fielding every mishap, small burn and burst pipe along the way, I’ve found these two vastly different careers have many similarities.

Here are just a few of the ways public relations and kitchen life are not all that different:  

Understanding the Value of Good Communications

In a kitchen, you will often hear “corner” when someone is going around a corner, “sharp” when someone is holding a knife and walking or “heard” to convey something is understood. To some, this may seem like over-communicating, but these short, succinct communications often hold the responsibility of safety and/or clarity in a kitchen.

In public relations, we must be acutely aware of the power of words and consider how those words will be received to support a goal. We must also work to determine the best way to communicate a message. We need to find the best way to get the audience’s attention just like the chef needs to find the best way to get the attention of their staff. This can mean finding a target audience where they want to be met and often understanding less is more. We may not use one simple word to communicate like “corner,” but we try to deliver tight, compelling messages that speak to our client’s services or thinking, while providing value to the reader.  

Keeping Your Cool Under Pressure

The Bear does a great job of passing on to the viewer the feeling of immense pressure that looms over a kitchen. Whether its managing ticket times, difficulties with cooks who are out of unison or struggles with finances threatening the future of a restaurant, handling pressure is a prerequisite of the restaurant industry.

Public relations professionals are no strangers to pressure either. For one, communications professionals are depended upon for unbiased, clear-minded insight to position their clients in the best light. Whether it be in a crisis where we must move quickly while working to manage particularly sensitive situations or in daily work with deadlines looming and new opportunities arising, it’s a delicate balancing act. While these scenarios are much different than the never-ending demand of a ticket machine (see The Bear, season 1, ep 7), they require an ability to listen, prioritize, strategize, plan ahead and, of course, take a deep breath and have confidence and trust in you and your teams’ abilities to best support your client.

Wearing Many Hats

Multi-tasking is not a nice-to-have skill in a kitchen; it’s a must. There may be days when two people have to be the line cooks, dishwashers, expeditors and food runners.

Public relations professionals must also master the art of multi-tasking. A public relations professional, especially in the agency environment, must have a finger on the pulse of various industries while also managing client work, maintaining relationships with clients and media, fostering new business, writing content, coordinating interviews and more. Like chefs, most public relations professionals thrive on a fast-moving pace.

Finding Joy in the Presentation

A good chef can prepare a simple dish and elevate it to a remarkable meal. A good chef takes pride in their creations and finds joy and inspiration in seeing people enjoy them.

In public relations, we also take great pride in what we present to our clients – the call back from the Wall Street Journal, the resulting placements from thoughtful pitching, increased share of voice, etc. Our goal in public relations is to highlight the expertise of our clients and find the best places to do so. We strive to get our clients in front of the audiences that are valuable to them and enjoy that same thrill as the chef in seeing their satisfaction in the end. Much like a kitchen, public relations requires you to manage various ups and downs. And when it all comes together, it is incredibly gratifying.

The shift from kitchens to public relations to some may seem like an odd transition, but what you learn in a kitchen is all about communication, balance, productivity, management and doing your best to please the customer. These are invaluable skills that can transfer to any industry. They certainly have in mine.

Protect Your Investment: Know What to Ask When You are Hiring a Public Relations Agency

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Throughout my 20 years in public relations, I – and my colleagues – have found ourselves frequently playing clean-up after another public relations agency has failed to deliver what was promised to a client.

When I talk with organizations that have worked with PR agencies in the past, typically six out of 10 tell me the relationship ended badly. The reasons tend to fall into a few familiar categories:

  • Poor communication between the agency and the client
  • Frequent agency staff turnover
  • Meeting senior agency leaders at the pitch meeting, but only interacting with less-experienced agency personnel after the contracts are signed
  • Lack of alignment either on strategy, content, writing quality, values and personalities

Like any professional or personal relationship, there is likely a bit of blame to be had on both sides when an investment by both parties in achieving a successful public relations partnership fails.

However, in my experience, often these agency hiring misfires could have been avoided if the right questions had been asked in the agency screening process. Understanding who you are hiring and establishing shared expectations from the start can help ensure the relationship starts off as strongly as possible. To do so, there are five key questions I recommend asking your potential public relations agency during the screening process, including:

  1. What distinguishes your agency from your competition?
  2. Will you include former clients in your list of references that we can contact?
  3. Who will serve as the account manager, and can we meet him or her before signing the agreement?
  4. If the plan you create for us isn’t working out, what is your pivot strategy to ensure success?
  5. Please describe your ideal working relationship with clients so we can level-set expectations both from our perspective and among the agency team.

Additional questions you should consider asking any public relations agency you might be looking to hire should include:

  • What kind of response time can I expect from your team to my emails, texts or phone calls?
  • If the account manager isn’t a member of senior leadership, what role will leadership play in the development and execution of our public relations plan?
  • What is your process for learning about our organization, and how long should we expect that process to take?
  • How will you help us prepare for any media interviews you might secure on our behalf?
  • Can we see samples of your writing relevant to our industry or organization type?
  • What kind of time commitment should we expect to make to ensure our work with the agency is a success?
  • Please describe the frequency and type of ongoing communication you expect to have with our organization throughout the engagement.

Asking the right questions will help you get a better sense of the agency you are potentially hiring as well as how they intend to engage with you.

Too many business and nonprofit leaders ask questions of public relations agencies that either cannot be answered in the initial pitch meeting or demonstrate a lack of understanding of how public relations works. In our next blog, we’ll cover questions you shouldn’t ask in these initial meetings if you want to be taken seriously while also making the most of the time you do have to evaluate if the agency at the table or on a video call is a good fit.

Remember, public relations is more than an investment of money. It’s one of time, effort and trust. Knowing what to ask will help ensure those you ultimately hire are worthy of that investment.

The Value of Independent Perspective

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Does your current public relations strategy need a second set of eyes? A fresh perspective can be invaluable. However, in-house communications teams are sometimes so busy or concerned about the optics of bringing in an outside team that this inherent value is overlooked in the process. It should not be.

Navigating multiple competing priorities requires careful planning, execution and excellent messaging. When it comes to effective communication, it can be challenging for in-house public relations or marketing teams to maintain an endless stream of creative thinking or an objective perspective on their strategies and tactics among their numerous priorities.

But even the most carefully developed messaging, well considered campaigns and communications processes can fall victim to stagnation, groupthink or tunnel vision without the benefit of fresh outside perspective. This is where partnering with an independent public relations agency can help.

Viewing Your Comms Strategy Through a New Lens

A PR agency can inspire new creativity to communications and provide a unique perspective to complement an organization’s existing marketing and communications team. Done in a collaborative environment, bringing in a public relations agency can drive diversity of thought and enhance your communications strategy.

And because outside PR firms are independent of the company itself and often paid to be so, they are free to challenge the status quo and drive healthy debate. They also bring varied experiences or modes of operation that can help further enhance the organization’s communications efforts, as they are not part of the larger internal culture. A communications strategy is only as good as the story it tells, and often an established story is made better by inviting new voices to the table.

Further, busy in-house communications and marketing teams may simply benefit from the extra sets of hands an outside agency can provide. A good PR agency partner can help carry the water on a priority media campaign or help explore new partnerships, emerging trends or untapped markets and introduce new tactics into your PR strategy. In turn, the in-house team is freed to focus on the bigger picture, organizational strategies and other priorities, unlocking new avenues for growth and expanding the reach and strength of the brand.

Finally, keeping pace with the rapidly changing communications and marketing landscape is no easy task. Consumer behaviors, technological advancements and industry trends are constantly evolving. Businesses and nonprofits need to adapt constantly to stay relevant. In-house teams do not have to shoulder this responsibility alone.

Taking a Cue from History

In an increasingly competitive business environment, the value of cooperative but independent perspectives related to communications cannot be overstated. There are numerous examples to consider when it comes to people coming together from different backgrounds to collaborate for the greater good. With the US preparing to celebrate Independence Day, the Founding Fathers offer an apt example.

They came together with diverse thinking, representing 13 different and diverse colonies for a common purpose. They recognized listening to multiple voices with assorted perspectives may have proved challenging, but it was also a surer path to victory than working alone. They knew that the best outcome for all would be found in collaboration.

So, this Independence Day, consider the value an independent voice might lend to your organization’s communication strategy. A good PR agency will not just be another line item on your expense sheet. They’ll deliver results that will make a positive impact.  

5 Steps to Navigating a Crisis Situation

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Planning your escape while your house is engulfed in flames is, arguably, the worst time to try to develop an escape plan. Surprisingly, countless business leaders take this approach to crisis communications management; trying to make a plan to save the business as metaphorical flames lick at their hands and feet.

The smart move is to have a comprehensive crisis communications plan in place long before you need to use it. However, given the relative lack of thoughtful crisis communications planning among many organizations, the next best strategy is to try to navigate the crisis as best as possible without getting too badly burned.

If your business or non-profit lacks a crisis communications plan, but you find yourself trying to manage a crisis situation, here are five steps you can take to try to minimize the damage:

Gather the Facts

The worst thing an organization can do early in a crisis is make assumptions or speculate. The outcome of your crisis will be shaped largely by your initial response. What can you verify? Start with what happened, when, who was involved and how you expect this event to impact your organization’s stakeholders and the public. Keep emotion out of it, recognizing emotions will run high in a crisis. Remember, we all have different perspectives and opinions when we’re asked to recount a situation. This is where you must insist on only dealing with verifiable facts.

Assemble Your Team

Typically, this includes one or more people in leadership, your organization’s attorney and one or more crisis communications professionals; either your in-house communications person or an experienced public relations agency specializing in crisis work. Empower the team to examine the situation and guide the course of how you will message to internal and external audiences.

Take Control of All Communications

From answering phones and the receptionist greeting guests to the intern handling your social media and the company daily email newsletter, your crisis communications team has to have complete control over all your communication channels. It’s best to deactivate comments on your Facebook page, pause your company newsletter and instruct everyone answering phones or greeting the public to direct all questions to a member of the crisis communications team. Everyone must be in sync in managing how your organization communicates in the middle of a crisis situation.

Be Consistent in Your Messaging

While it is important to adapt your messaging as facts present themselves, the messaging strategy and tone you and your crisis communications team agree to should remain consistent. Shifting the premise of your messaging will only create chaos, creating further confusion and eroding trust in your organization’s ability to manage the situation. There is also a tendency by some to question the strategy if an immediate resolution does not manifest. Recognize that once in a crisis, there are no quick fixes but often rather only a series of unpleasant realities. Managing a crisis in progress is about being patient and, frequently, picking the least damaging option available among several less-than-ideal options.

Do Not Lie

A final point on messaging: don’t lie. Don’t guess and don’t try to obfuscate. As noted in step one, your messaging must be fact-based. You should never try to spin your way out of a crisis as doing so almost always leads to making matters worse. Be honest, even when painful. And while legally you may be advised to not admit guilt, there are ways your legal and communications team can work together to provide fact-based and forthright messaging that will ultimately move you toward a more positive outcome in crisis situations.

Applying the above steps can help your team better manage a crisis and help ensure you aren’t completely overwhelmed by circumstances, some of which may not be of your organization’s making or in its control. But when in doubt, contact a professional crisis communications team. Your reputation and bottom line are worth the investment.

The Untold Story of InsurTech Insights USA 2023

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When I first made the transition from being a journalist to working in the world of public relations, a mentor gave me the following tip: When you get a reporter on the phone, you only have about 10 seconds to prove you have a story worth their interest. If you can’t wow them in the first 10 seconds, you’ve lost them.

I was reminded of this lesson at the 2023 InsurTech Insights USA conference in New York City in June. There I participated in the conference’s speed-dating-style networking structure. It afforded me the chance to meet with nearly 30 different companies in less than two days.

What became apparent in those rapid-fire meet-and-greet meetings – and was noted by several of those with whom I met – was that many of them struggled with their elevator pitch.

These were brilliant minds: data scientists, computer programmers, academics, serial entrepreneurs and financial geniuses. Their struggle was in capturing the attention of their listeners in the first moments of meeting. This wasn’t just my observation; several told me this was the biggest challenge they faced as they took their start-up or early-stage companies to market. Given the highly technical nature of many of their insurtech models, clearly and succinctly connecting what they did with a business case for their prospect proved challenging. In fact, it was one of the major reasons some wanted to talk to me. They wanted assistance in getting their message out to stakeholders.

What I shared was another lesson I learned long ago as a young reporter: people care about stories they can relate to or in which they see something that reminds them of themselves. Yes, business professionals want to know how a particular product or service improves their bottom line. But before you can get to the features and benefits, you must be able to tell a story that will capture their attention. That’s the secret to a great elevator pitch, winning over the prospect in a sales meeting or capturing the imagination and interest of a reporter.

If you can develop a great story that has a dynamic and recognizable opening, based on use or case studies or even your business’s origin story, and give it a strong opening that will grab the listener, you’ve won their attention. And with that attention, you can present your product or service to a more receptive and engaged audience. That is how you effectively communicate value.

Many businesses, well established or otherwise, share this same struggle. Engineers, financiers, technologists and entrepreneurs rarely study communications in school or launch their professional careers focused on telling great stories. They focused on their expertise and problems to be solved. Having a talented communications team behind them can improve an organization’s ability to better connect the problem to be solved with a helpful product or service. That is the X-factor in countless success stories waiting to be told.

Maximize Your Conference ROI

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You’ve registered for the conference and booked your hotel. Your flight is booked. Maybe you reviewed the attendee lists and identified your prospects. Perhaps you even reached out and scheduled some business development meetings before departing for the conference. Bully for you. That is a successful return on your organization’s investment. Or is it?

You see, most people fail to take full advantage of their conference attendance. Sure, the above looks great. But if those business development meetings fail you will end up with an expensive boondoggle on your hands.

Conferences are about more than landing a single business meeting or networking at the event. Conferences are about seeing and being seen — at and beyond the event.

Below are three considerations you should factor into gauging the return on your conference attendance investment:

  1. Live Social Media Posts. Social media posting at conferences helps to get you noticed — by attending journalists, by business prospects and sometimes even potential employers. If you want to be seen as someone with their finger on the pulse of industry trends and developments — as someone who can solve problems and leverage opportunities — posting to social media during conferences helps. This includes using the dreaded-but-necessary selfie and use of appropriate industry and conference hashtags.
    1. Ideas for posts include: a picture of and quote from a speaker on the stage, a 15-second video of you talking about a highlight of the conference, promoting an upcoming presentation with a sentence about why you think it’s important, a photo of yourself with one of the speakers afterward noting something of import they focused on or said, etc.
  2. Blogs & LinkedIn Articles. A thoughtful and succinct article for your company blog or LinkedIn page about the conference allows you to highlight event content while also shining a light on your expertise, perspective and sometimes even leadership on a topic. With correct tagging and backlinks, you can also use the marketing power of the conference’s coattails to drive your message. Next day is preferable; within a week is the limit for posting content after the conference.
  3. Media Interviews. Bigger conferences typically have media in attendance. This can be one of the most productive uses of your time. If you have a perspective or opinion that fits within the theme or topic of the conference, get yourself interviewed. At a minimum, set up a 15-minute meet-and-greet with attending journalists to tell them a little about your organization (3 minutes or less) and what you can offer in terms of insights and opinions as a potential source. Work with your in-house communications team or external public relations agency to do what they do best: putting you together with media and get you prepped for those interviews or background conversations.

While the above may seem extra, the results of leveraging them appropriately can be extraordinary in marketing yourself and your organization. All have post-event marketing uses and can be used several times over, post-conference, to demonstrate your industry leadership … as well as maximizing your organization’s conference budget investments.

When Conferences Go Wrong: Have a Plan

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Some conferences go smoothly. Others end in the wake of an active shooter event. There is a lot of grey between those two extremes, and organizations sending personnel to conferences ought to have a communications plan in place for the unexpected.

Last month, my colleague Eileen Coyne and I were attending RISKWorld in Atlanta (April 30 to May 3). On the final day of the conference, ahead of the closing keynote, an active shooter event took place a few miles from the conference location.

Our first notification of trouble came in the form of an ABC News alert. Text alerts from our hotel and the convention followed. Digital signage at the conference turned green with white text, alerting everyone to shelter in place and that the conference center was not part of the active shooter scene.

We immediately reached out to our families as well as colleagues to advise them that we were fine, that the conference was shutting down and the event in question was not nearby. As it turned out, the shooting took place two blocks from our hotel. It would be hours before the hotel would come out of lockdown and allow guests to come and go.

In speaking with other attendees, it became clear that if their companies had formal crisis communications plans at all (and about half of most US organizations do not), they did not have protocols for staff attending off-site events during an emergency.

Given the current social climate, all organizations need to develop crisis protocols for off-site events. Contacting the staff attending the event, confirming they are safe and cascading that message across the organization – and potentially to the family of those staffers involved — should be part of any crisis communications strategy. This applies whether it’s your CEO speaking at the conference as well as employee attendees or sales team members staffing the company’s vendor booth.

Whether the crisis originates from the actions of a person or persons, Mother Nature or something else, having a plan for out-of-town staffers in case of emergency is key. And, importantly, those traveling should be trained in the details of the plan — including phone contacts and protocols if cell or other communication services are disrupted.

According to the FBI, active shooter deaths and injuries are at a 5-year high this year. Companies with traveling personnel who spend any significant time on the road should receive active shooter training. This includes the basic principles of run, hide and fight, as well as what to do when and if authorities arrive on scene if you are present during an active shooter event.

This may all appear extreme. And it may be, until your organization is receiving urgent calls from worried families, coworkers or clients in the middle of a crisis event. Being able to respond quickly, with a protocol to follow and facts in hand can help keep your team safe during a chaotic and worrying situation and allow you to communicate factually with all parties concerned.